Customer Support Representative, Medely
$20.44 - $24.98 per hour
Labour marketplace for healthcare jobs
Open for applications
Labour marketplace for healthcare jobs
1001+ employees
Open for applications
$20.44 - $24.98 per hour
1001+ employees
Company mission
To grow and cultivate the world’s largest healthcare marketplace, a place where professionals can find meaningful work.
Role
Who you are
- Experience: 1 year experience in a call center environment or a customer support role
- Education: Bachelor’s degree or equivalent work experience
- Typing speed of 65 WPM or higher
- Proven track record of exceeding customer expectations and arriving at successful outcomes while under pressure. Customer-centric mentality with a sense of urgency
- Ability to interact with customers at various levels of technical and non-technical depth
- Outstanding problem-solving, organization, prioritization, and multitasking skills with sharp attention to detail
- Eager and quick to learn new technology tools
- Welcomes constant changes to drive efficiency
- Must have worked in a Mac environment with proficiency in web-based tools such as Google Suite
- A plus: familiarity with Slack, Intercom, Front, Zendesk, Zoom, and TextExpander
What the job involves
- Resolve customer cases via phone, live chat, and email in compliance with SLAs without sacrificing customer satisfaction
- Troubleshoot platform issues reported by customers and urgently escalate them to team leads for further investigation
- Bridge communication between the Medely customer base and internal departments such as the Software, Compliance, and Account Management teams
- Provide internal feedback and suggestions for process and product improvements
- Other duties, as assigned
Our take
Medely provides health professionals with an online portal for finding work. Nurses and allied healthcare providers can utilize the platform to secure a job when it suits them and at their preferred rates. Healthcare centers use the system to find suitable employees, manage their workforce, and track billable hours.
There is a worldwide nursing shortage, with burnout common among healthcare professionals, leaving many healthcare employers to increasingly rely on data-driven recruitment tools such as Medely. By offering greater flexibility, and bringing casual work to healthcare, the company aims to reduce shortages and increase industry retention - even giving workers who previously left the sector a way back in.
Medely has secured a good stance in the field of the nursing gig economy, with several thousands of hospitals and outpatient facilities using the company for their staffing needs. That said, with a collection of competitors such as IntelyCare, CareRev, and Nomad - all of which also offer marketplaces for health care workers - Medely must work hard to continue growing its presence.
Kirsty
Company Specialist
Insights
Company
Company benefits
- Competitive Compensation: Based on experience and performance
- Long Term Incentives: 401k
- Healthcare Benefits: Full suite of benefits including medical, dental, and vision insurance
- Flexibility: We believe that work/life balance is important, so we offer three weeks of Paid Time Off and nine paid holidays, and two personal holidays (employees starting in the second half of the year are given one floating holiday for the first year of employment)
- Energetic team environment
- Purpose: Join a growing mission-oriented startup that is modernizing the healthcare industry on a national scale!
- Ownership: Drive meaningful business impact on a team that you’ll help build and define!
- Remote: Work in a digital environment with all the tools to achieve your work as though you were in the office!
Company values
- Action
- Community
- Quality
Company HQ
Downtown, Santa Monica, CA
Articles
Leadership
Khaled Nasr
(COO)Former Partner at Dandysin, Vice President of Operations at Nuventys and Product Marketing Manager at General Precisions. Also Co-founder of Seminet Automation.
Waleed Nasr
(CEO)Founder of Nuventys and Co-founder of Seminet Automation. Former Project Manger at General Precision inc.
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