International Operations Senior Manager, Etsy
+ Equity + Annual performance bonus
More information about location
1-2 days a week in office
eCommerce platform for handcrafted goods
Open for applications
eCommerce platform for handcrafted goods
1001+ employees
Open for applications
+ Equity + Annual performance bonus
More information about location
1-2 days a week in office
1001+ employees
Company mission
To keep human connection at the heart of commerce.
Role
Who you are
- Candidates living within commutable distance of our Dublin office, may be the first to be considered
- 8+ years of experience in compliance, finance, accounting, process, or project management
- Experience in leading complex projects with multiple partners, including collaborating closely between teams
- Deep understanding of international regulatory obligations and requirements for marketplaces and sellers
- Strong finance and analytics skills
- A track record for designing and implementing processes and procedures at publicly traded companies
- An ability to think strategically while maintaining attention to detail, organization and accuracy
- Excellent written and verbal communication and presentation skills; organizational and delegation skills
- Highly adaptable, self-sufficient, and able to work in a global team environment
- Bachelor's Degree or equivalent required
What the job involves
- The International Operations Senior Manager will be responsible for developing strategies and customer solutions that support operational priorities and compliance with regulations in global markets where Etsy operates
- This person will be responsible for project management of compliance with laws and regulations, including recycling and packaging laws in France, Germany, and other territories
- This person may also develop plans and lead projects for other international operations, regulatory, and/or compliance matters at the direction of the International, Legal, or other teams
- To succeed in this role, the International Operations Senior Manager will serve as a point person for operations, project management and strategy related to the company’s international regulatory compliance efforts
- They will build and execute on a roadmap, liaise with product, legal, international and other teams, and communicate with external stakeholders on requirements
- This is a full-time position reporting to the VP, Marketplace Initiatives
- Interpreting, understanding, and conveying Etsy’s obligations related to international laws and regulations, including specific compliance measures to be taken; and keeping informed of any changes to existing regulations or implementation of new regulations
- Developing project plan for compliance with various international laws and regulations, and updating project plan with any changes to existing regulations or implementation of new regulations
- Leading analytical work with internal teams to understand impact of operational matters and/or regulations on Etsy’s marketplace
- Project managing relevant product and marketing teams responsible for updating buyer and or seller experiences relevant to compliance and operations, including identifying and developing updates to seller onboarding and listing experiences
- Developing and drafting external communications plans for seller and/or buyer education
- Partnering with the International and Legal teams on responding to third-parties, including regulatory bodies and other organizations, including interacting directly with those third parties
- Tracking progress, reviewing data, providing regular updates on compliance status and efforts
Our take
Created as an alternative to more corporate eCommerce sites, Etsy is a peer-to-peer (P2P) website where users buy and sell handmade crafts, vintage items, art, and photography. The online marketplace works similarly to Amazon and eBay, only with an emphasis on unique items rather than mass-produced merchandise.
Since its IPO in 2015, it has managed to hold its own in an increasingly competitive eCommerce industry, including from Amazon's handmade section that launched in 2015. Further, by providing sellers with ownership over pricing and branding, the site is attractive for those wanting to set up a business on an established platform.
However, the seller-side of Etsy is not without problems. The recent hike in transaction fees and the introduction of mandatory marketing fees for artists with high turnovers has created significant discontent amongst sellers. Etsy must reconcile these issues to ensure artists continue to operate on the same scale within the platform. It plans to attract shoppers with its message of extraordinary, handmade and affordable products.
Freddie
Company Specialist
Insights
Few candidates hear
back within 2 weeks
8% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2012
$40m
LATE VC
Aug 2010
$20m
SERIES E
Total funding: $91.7m
Company benefits
- Equity (offers vary by country)
- Performance bonuses
- Paid gender neutral parental leave
- Adoption and family planning
- Back-up care
- Volunteer time off
- Donation matching
- Employee resource groups
- Global virtual events
- Employer paid health benefits
- Fitness benefits
- Wellness programming
- Mental health benefits
Company values
- We commit to our craft - Our work has the power to change lives. That’s why we strive to learn continuously and excel at what we do
- We minimize waste - Time, resources, and energy are precious, so we focus only on what will have the greatest impact
- We embrace differences - Diverse teams are stronger, and inclusive cultures are more resilient. When we seek out different perspectives, we make better decisions and build better products
- We dig deeper - The best solutions to meaningful challenges are rarely easy or obvious. We stay curious, balance our intuition with insights, and decide with confidence
- We lead with optimism - We believe in our mission, and we believe in each other. We see the world as it is, set ambitious goals, and inspire one another with generosity of spirit. Together, we reimagine what is possible
Company HQ
Downtown Brooklyn, NY
Articles
Leadership
Josh Silverman
(CEO)Previously senior executive at eBay, CEO of Shopping.com, CEO of Skype and President of Consumer Products & Services at American Express.
People progressing
Became the Director of International Strategy and Operations after a year and 2 months as a senior manager in the division. After nearly 5 years in that role, they became Director of Marketing and International Strategy & Operations, and six months after that was promoted to Senior Director in that same department.
Salary benchmarks
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Diversity & Inclusion at Etsy
- Diversity is a priority at Etsy, owned by everyone:
- A diverse workforce is critical to Etsy’s success—it makes us a stronger, better, more resilient and more relevant company. We have an inclusive culture and each of us actively creates opportunities for underrepresented groups to join, thrive and advance at Etsy
- We welcome all perspectives:
- As individuals, we invite a variety of viewpoints and experiences—especially when they conflict with our own. We encourage questions more than statements, and provide a safe environment in which all employees can surface and discuss concerns
- We measure and share openly:
- We contribute to broader progress by evaluating, iterating and transparently communicating our successes and failures internally and externally
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