Product Operations Analyst, MoneyLion
$70-80k
The all-in-one mobile banking experience
Open for applications
The all-in-one mobile banking experience
501-1000 employees
Open for applications
$70-80k
501-1000 employees
Company mission
MoneyLion's mission is to empower millions in achieving their life goals by taking control of their finances. Their approach is giving people access to a comprehensive range of personalised service and products, changing the way people engage with their money.
Role
Who you are
- A minimum of 5-7 years in product analytics, operations, or related CX role, preferably in FinTech companies, with a proven track record of successfully coordinating and managing complex projects
- Ability to gain alignment by developing, managing, and communicating actionable insights through effective, data-driven storytelling
- High emotional intelligence with excellent communication skills and strategic business mindset to influence and shape senior stakeholder perspectives
- Strong analytical skills and critical thinking with past experiences navigating various Customer Operations vendors such as Kustomer, Ada, AWS Connect, etc
- Highly autonomous with proven judgment and credibility
- Comfortable challenging status quo backed by data
- Passion for customer experience and continuous improvement
- Excellent work ethic, high productivity, and acute attention to detail are critical
- Strong follow-up skills and a sense of accountability, follow-through, and ownership
What the job involves
- We are looking for an experienced Product Operations Analyst to work cross-functionally to drive product and marketing decisions through insightful data analysis and unwavering focus on the customer experience
- The Product Operations Analyst will operate with a high degree of autonomy to uncover customer insights, synthesize compelling narratives, and adapt messaging to resonate across diverse audiences
- Influence product, engineering, and marketing leaders to align on customer experience priorities
- Craft insightful narratives using quantitative and qualitative data to illuminate the voice of the customer
- Build consensus across stakeholders to drive the adoption of recommendations
- Exhibit strategic maturity in interactions with senior leaders
- Translate insights into actionable product and marketing strategies
- Adapt influencing approach to motivate alignment across diverse audiences
- Self-manage complex initiatives using sound judgment and decision-making
- Monitor success metrics and course-correct as needed based on data
- Oversee end-to-end activities for product development initiatives, ensuring clear goals, timelines, and deliverables are defined. Work closely with Operations, Product, Engineering, Legal, Product Marketing, Sales, and other functional leaders to coordinate plans, monitor progress, and proactively address any roadblocks to keep it on track
Otta's take
Theo Margolius
COO of Otta
Managing our financial lives can be a challenge. From banking to investing, there are a plethora of institutions, products and services to choose from in the market.
Whilst legacy banks have traditionally been focused on a specific service within the financial industry, MoneyLion have built a full-service digital platform to deliver mobile banking, lending, and investment solutions. From their app, users can get a complete overview of their financial lives.
It is a neobank on the rise. Since its launch in 2013, MoneyLion has signed up nearly 8 million users, doubled its revenue between 2020-2021 and acquired a stake in digital asset settlement provider Zero Hash, adding crypto-based investing to their platform.
However, this is a highly competitive industry and one that in the first quarter of 2023, was highly volatile. MoneyLion also has big competition against the likes of Chime, Revolut, and RobinHood. Whilst competitive and operating within an evolving space, MoneyLion is continuing on a strong path through its marketplace strategy, matching members with partner brands and saw an increase in revenue through 2023.
Insights
Few candidates hear
back within 2 weeks
-1% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2020
$25m
SERIES C
Jul 2019
$100m
SERIES C
Total funding: $254m
Company benefits
- Employee Resource Groups
- Work from home opportunities
- 💻 Home Office Equipment
- 🍴 Office Snacks & Coffee
- 💛 Medical Benefits
- ⏰ Flexible Working Hours
- ✨ Employee Discounts
- Unlimited Time Off
- 👶 Parental Leave
- 💰 Company Match 401 (K)
- 🤝 Employee Referral Bonuses
- 💼 Equity Grants
Company values
- Customers first | We always put our customers first in everything we do
- Win together | We embrace our global team and diversity of perspectives across technology, design, finance and business
- Innovation | Fast, focused, and tireless innovation is our edge
Company HQ
Civic Center, New York, NY
Founders
Dee Choubey
(CEO)Dee worked at Citigroup, Goldman Sachs, Citadel, and Barclays for a combined 10 years. He left his role in Investment Banking at Barclays having founded MoneyLion in September 2012.
People progressing
Having founded Lone Wolf Risk Management Consulting in November 2018, Jerry joined MoneyLion as Credit Risk Advisor in February 2019. He was promoted to Head of Credit Risk in May 2019.
Having worked for Comerica Bank for 4 years and Goldman Sachs for 2, Erika joined MoneyLion as Senior Manager of Strategic Finance in September 2018. She was promoted to Head of Strategic Finance in February 2021.
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