Senior Account Manager, BloomReach
+ Bonus
Helps companies improve customer experience
Job no longer available
Helps companies improve customer experience
501-1000 employees
Job no longer available
+ Bonus
501-1000 employees
Company mission
Bloomreach's mission is to power magical and measurable digital experiences for people and enterprises around the world.
Role
Who you are
- Ideally 3-5+ years of quota carrying experience in online media, selling software or software-as-a-service (SaaS)
- Good knowledge of online marketing/internet marketing
- Strong technology skills. Must be able to credibly discuss digital marketing topics
- Able to successfully negotiate and close deals at C-level
- Ability to work and sell in a highly collaborative teamed environment
- Proven track record meeting and exceeding revenue quota in an account retention and upsell role
- Detail oriented, relationship-building skills, and a focus on a high level of customer service
- Excellent written and verbal communication skills, including high calibre presentation skills
- Positive attitude and “love of selling”
- Needs to be highly charged, enthusiastic and driven to succeed
What the job involves
- We’re looking for a new colleague an Account Manager (AM) to manage the EMEA portfolio
- The job of Account Manager is to: own the relationship with key accounts, ensure renegotiation of contracts at point of renewal, identify upsell and cross sell opportunities
- In this role you will be responsible for: day to day account management, qualification of new opportunities within existing accounts, high-level product demonstrations, being the Subject Matter Expert (SME) for all Engagement CDP solutions and services
- This role reports directly to the Head of Account Management (UK & MENA)
- Own a portfolio of existing accounts and take responsibility for their retention and growth (cross-and upsell)
- Identify upsell and cross sell opportunities within existing accounts
- Proactively own renewals in key accounts in cooperation with the Customer Success team
- Succeed in a team selling environment, partnering with solution consultants for maximum account penetration and coverage
- Consistently forecast monthly and quarterly performance within a 10% margin of error from actual bookings
- Stay abreast of industry changes and trends
- Confidently communicate the CDP value proposition
- Negotiate deals and contracts at various levels within the targeted account, with primary focus/importance on “C” and enterprise level negotiations
Otta's take
Xav Kearney
CTO of Otta
Bloomreach believes that velocity comes from the ability to adapt quickly to the next touch points, channels, and expectations. They designed their AI-driven search and merchandising tools (brSM), next-gen content management system (brXM), and digital experience platform (brX) to be the most flexible on the market.
Bloomreach's aim is to solve everyday frustrations for marketers, developers, and eCommerce professionals, as well as the deeper technology issues sitting at a company's digital core, so that businesses can deliver a fantastic digital experience to every visitor.
Recognised by leading analyst firms, Bloomreach is a Leader in the Gartner Magic Quadrant for Web Content Management (WCM), a Strong Performer in the Forrester Wave for WCM, and a Visionary in the Gartner Magic Quadrant for Digital Experience Platforms (DXP).
Bloomreach has hundreds of large and medium enterprise customers, including Neiman Marcus, Staples, REI, Mailchimp, FC Bayern München, and the UK’s NHS Digital. In early 2023, it further exemplified its savvy approach to marketing by integrating ChatGPT capabilities into its Bloomreach Engagement platform. This expansion of ML/AI solutions will help Bloomreach's clients in their campaign scaling and customer reach.
Insights
Few candidates hear
back within 2 weeks
28% female employees
10% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2022
$175m
GROWTH EQUITY VC
Jan 2021
$150m
GROWTH EQUITY VC
Total funding: $422m
Company benefits
- Unlimited paid time off policy
- Work from home opportunities
- Commuter benefits
- Personal pension contribution by Bloomreach
- MyEva - online financial expert tool at your disposal
- Access to Private Hospitals with reduced wait times
- Income protection in case of long-term illness or injury
Company values
- Truth - We believe in the truth — always. We will not make decisions emotionally. We’ll make them in a data-driven way. We value opinions, but really value facts
- Own - We are all owners in this company — and we will behave like we are. We will spend like it’s our own money. We will sell like its our most important account
- We - We put company success first. If we have to choose, we choose team players over individual stars. We rise or fall as one company
- Think - We expect everyone to think about the multi-dimensional implications of every line of code they write, every email they send, every dollar they spend and every commitment they make
- No Drama - We don’t like “drama kings” or “drama queens", We are here to build a great business and we think drama, intrigue and politics are a source of tremendous un-productivity
Company HQ
Mountain View, CA
Founders
Raj De Datta
(CEO)Started his career working as an Analyst at investment bank Lazard. Previously worked as a Director of Product Marketing at Cisco
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