Customer Success Manager, Reveleer
$100-120k
Risk adjustment platform
Open for applications
Risk adjustment platform
201-500 employees
Open for applications
$100-120k
201-500 employees
Company mission
To accelerate insight-based healthcare through a connected platform that provides transparency, choice and control within government sponsored healthcare.
Role
Who you are
- 2+ years managing Risk Adjustment projects, specific to Medicare, Medicaid and Commercial lines of business
- Bachelor’s Degree Required
- Ability to Travel
What the job involves
- As a Customer Support Manager, you will own a group of clients and play a key role in driving customer goals, business transformation, and revenue expansion by ensuring the engagement, success, and growth of Reveleer’s customers
- The Customer Success Manager will ensure Reveleer customers successfully adopt the platform with a positive experience, driving growth for Reveleer through renewals and expansion
- Responsible for developing a strategy for your client including relationship mapping, value outcomes, product adoption, customer experience, customer satisfaction and expansion
- Assure the customer’s overall successful adoption of Reveleer platform technology and Reveleer’s timely fulfillment of related services throughout project lifecycle: onboarding to project close/billing
- Be the one point of contact for the customer and coordinate and communicate cross functionally to resolve issues, relay feedback and expand opportunities
- Monitor tickets and manage resolution through customer support and engineering groups. Do not manage or communicate on technical issues without technical support
- Improve engagement approaches based on customer segmentation while leading a culture of continuous improvement
- Provide strategic direction on revenue expansion in accounts, working closely with sales management to align strategies through cross sell and up sell opportunities through cross sell and up sell opportunities
- Lead day to day management of multiple projects including, but not limited to, creating work plans, identifying, and resolving critical project issues, client meeting coordination, assisting in monitoring project progress through analytic reports and other administrative tasks
- Monitor Client vital signs using data to identify potential growth opportunities or account risks
- Conduct business reviews by demonstrating Reveleer performance through project outcome data, as well as packaging enhancements for areas needing improvement
- Articulate changes to Reveleer’s technology product roadmap and support Clients through new feature/function adoption
- Act as the main POC, defining a success plan, ensuring mutually understood and agreed expectations and communicating issues clearly
- Rally Reveleer’s internal teams and resources to drive our execution in-line with customer's business goals
- Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores
- Discover and understand early churn signals and drive process throughout the organization to reduce churn and increase customer advocacy
- Ensure processes for escalating client issues happen with speed and urgency, orchestrating resources across the company as appropriate
- Develop and foster executive level relationships within clients
- Deliver quarterly partnership reviews
- Participates in departmental and organizational meetings regularly
- Follow the company’s code of conduct
- Additional duties and responsibilities as assigned
Our take
AI in the healthcare industry is quickly becoming critical in enabling quality, predictive patient care that provides better outcomes. In utilising AI, costs within the healthcare industry will reduce drastically by decreasing care time overall, making for a less time consuming process.
Reveleer is part of the new generation empowering data-driven healthcare, by providing a cloud-based platform the company is allowing payers in all lines of business the ability to manage risk adjustment and quality improvement in-house. In their efforts to automate these complex processes, the platform has already supported some of the largest health plans available in the US.
With funding raised from multiple investment organisations, Reveleer is utilising the capital gained to expand and enhance its platform capabilities. It is also making acquisitions and building strategic partnerships with companies that share its mission of addressing the leading challenges in healthcare.
Freddie
Company Specialist
Insights
Company
Funding (last 2 of 8 rounds)
Feb 2024
$65m
LATE VC
Apr 2022
$46m
SERIES D
Total funding: $187.9m
Company benefits
- Medical, Dental and Vision benefits
- 401k
- PTO Plan
- Fully stocked breakroom with drinks and snacks
- Dog friendly office
- Social gatherings
Company values
- Customer First
- Every Moment Counts
- We Foster Community
Company HQ
Vineyard, Glendale, CA
Articles
Leadership
Jay Ackerman
(CEO, not founder)Over 25 years of experience in various leadership capacities, including Guidance Software CRO and as the Head of Sales & Customer Success at ServiceSource.
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