Product Manager, Moonpig
Online company for personalised cards, gifts and flowers
Job no longer available
Online company for personalised cards, gifts and flowers
201-500 employees
Job no longer available
201-500 employees
Company mission
To help people connect and create moments that matter.
Role
Who you are
- This is a technical Product role and may suit candidates with previous development or architecture experience
- This role will best suit an individual who is well organised, pragmatic, and a lateral thinker, with an inquisitive mind who is motivated to work both individually and as part of a team
- The nature of the role means it varies from supporting live issues with current technologies, developing roadmaps for migrating current features to new platforms, and identifying opportunities to solve key problems
- A minimum of 5 years Product Management (or similar) experience in ecommerce platforms / internal tools
- Strong business analysis or project management background with proven track record of delivery
- Experience working in a cross-functional team alongside Engineers and Designers
- Able to demonstrate exposure to and experience of leading key strategic initiatives, preferably related to internal platforms / system migration
- Ability to carry out business process mapping and deliver measurable improvements
- Track record of working with agile methodologies
- Experience working on product catalogues or delivering product data migrations preferable
- Enthusiastic, curious and passionate about identifying and solving user and business problems
- Equally able to understand the big picture and be detail-oriented
- Natural planner, looking ahead, anticipating and escalating issues before they arise, providing solutions, and meeting deadlines
- Quick learner with ability to think pro-actively and build solid working relationships with wider members of the business
- Ability to demonstrate strong written, verbal communication and presentation skills at all levels of the organisation
- Flexible, this role in particular will cover a wide variety of business functions and products and requires someone that is able to adapt quickly and make the role their own
What the job involves
- You will be responsible for the Roadmap for a group of our internal tools - including the end to end Product Lifecycle from inception to delivery and ongoing measurement and optimisation
- This role will be focused on our internal tools and data architecture for our product catalogue, and Retail APIs
- Apply a data driven approach to define, prioritise and validate the roadmap and backlog for your product area, using qualitative and quantitative data where available
- Take ownership of your product area and full responsibility for leading development including:
- Identifying areas of improvement that will contribute to defined OKRs and improved user and end-customer experience
- Leading Product initiatives end to end including using research and discovery, development of internal user flows and stories, NFRs (including system performance), QA, UAT, post launch validation and ongoing optimisation
- Working with the wider Product team to ensure that all development is prioritised effectively and that the Internal Product Roadmap aligns with overall business objectives
- Develop strong understanding of business processes and systems, with a view to improving efficiency
- Work with other departments (Marketing & Content, Buying, Finance, Customer Service, Fulfilment) to identify internal user pain points and to develop possible solutions
Salary benchmarks
Our take
When Moonpig was founded in 2000, it bought into the idea that a personalised gift is always more meaningful, whether sent from the sofa, the commute, or the gym. Customers quickly bought into this vision, and Moonpig saw rapid growth culminating in its 2011 acquisition by Photobox for £120m.
Since then, Moonpig has seen continued success. Through expansion into new products such as flowers (Moonpig is now a top-3 online flower seller) and the development of its own app, Moonpig has established its place within the market for personalised gifts.
Now, Moonpig is looking to expand even further. Recent innovations have included the introduction of giant cards, and the company has also secured the ability to create exclusively branded ranges alongside Disney and Warner Brothers. Furthermore, with 90% of greetings cards being sold offline, Moonpig still has a huge potential for new growth.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
48% female employees
3% employee growth in 12 months
Company
Employee endorsements
Career progression
"I joined Moonpig as an Individual Contributor and have had endless opportunities for progression - not only in the form of promotion but also in the..."
Company benefits
- Contributory Pension Scheme
- Enhanced Maternity and Paternity Leave
- Life Insurance
- 25 days holiday (excl. bank holidays)
- Work from home opportunities
- Health insurance
- Video therapy sessions through Spill, to support positive mental health
Company values
- Be Brave - When we see opportunities, big or small, we grab them. Our strong judgement and the knowledge that others have our back means we feel confident to take risks. Being brave comes in all shapes and sizes; sometimes it’s ‘just’ speaking up or giving a colleague some feedback that you know will help them grow. It’s about challenging, getting involved and making yourself heard
- Raise the Bar - We take ownership, deliver on our promises and continuously strive to raise the bar in everything we do. We don’t just meet our goals, we exceed them - and we’re always thinking five steps ahead to figure out how we can increase our impact even further
- Keep it Simple - We always strive to simplify both what we do and how we do it. That means that we focus on the things that will have the most impact, figure out the simplest way to deliver them and don’t, ever, over-complicate things
- Think Team - We do what’s right to help everyone thrive – not what feeds our ego. We think beyond the boundaries of our immediate team and call on others to make magic happen across teams. We have deep levels of trust with one another and share information generously, but never excessively. We win together because we think of the ‘we’ before the ‘I’
Company HQ
Farringdon, London, UK
Articles
Leadership
Nickyl Raithatha
(CEO, not founder)Previously worked in banking at Goldman Sachs, then went on to lead Rocket Internet's eCommerce portfolio, before founding Finery, a womenswear brand.
People progressing
Joined as Head of Product Security in November 2019, promoted to Head of Security after 5 months and then to Director of Security of Engineering in January of 2022.
Diversity & Inclusion at Moonpig
Hannah Berman (Senior TA Partner )
- We are very proud of our Employee Resource Groups which include: Women's Inclusion Network, LGBTQ+ Committee, Moonpig Against Racism
- We conduct unconscious bias training across the business and also focus in on the recruitment journey as well for Hiring Managers to support everyone and promote inclusion.
- Our Job Descriptions are put through both a gender decoder and also a readability decoder to be more inclusive for both men and women and also for those who may have difficulty reading complex job descriptions.
- We invest in specific platforms which focus on diverse backgrounds and individuals in terms of sourcing and recruiting talent in to Moonpig.
- We provide mental health support for every employee through a 3rd party provider. This can be accessed directly and confidentially.
- We hire 3 apprentice engineers each year with at least 50% of these being females.
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