Senior Sales Operations Analyst, Klaviyo
EMEA
£60-90k
3 days a week in office
Intelligent marketing automation powered by customer data
Be an early applicant
Intelligent marketing automation powered by customer data
1001+ employees
Be an early applicant
£60-90k
3 days a week in office
1001+ employees
Company mission
To give online brands direct ownership of their consumer data and interactions, empowering them to turn transactions with customers into long-term relationships—at scale.
Role
Who you are
- 3+ years of Sales Operations experience, including funnel analysis and forecasting in a B2B SaaS company
- Advanced skills in Salesforce and Tableau (or other BI applications) and SQL
- Proven experience working with complex data and a strong ability to translate the data sharing insights into business recommendations
- Excellent verbal and written communication skills with a customer focus
- Excellent organizational skills and attention to detail
- Excellent time management and prioritization skills, with a proven ability to meet deadlines
- Excellent analytical and problem-solving skills
- Are constantly thinking of ways to create efficiencies
- Ability to operate effectively in a high-paced environment
- Proficient with Google Suite or related software
What the job involves
- As our Senior Sales Operations Analyst you’ll act as a Business Partner to EMEA Sales Leadership, playing a key role in connecting an exponentially growing sales team with processes and data
- This role will work to independently identify business insights, continually improve sales processes, while supporting the implementation of global initiatives within EMEA
- Manage advanced reporting and analytics project requests from internal stakeholders
- Independently identify analysis opportunities to better understand sales trends and the organization
- Understand data environment in systems of record, and "best data to use"
- Build connections and collaborative relationships beyond one’s own team to help achieve business objectives
- Analyze Klaviyo data, produce and maintain sales reports, present and distribute data interpretations and educate sales leadership on analysis best practices
- Making recommendations to the marketing and sales departments based on market analysis
- Analyze historical data to provide sales insights regarding performance, seasonality, high level trends, etc. to sales leadership
- Identify opportunities through data to drive an efficient sales process and generate revenue
- Educate, consult and enforce Salesforce best practices within the sales team
- Continuously improve Salesforce.com data quality, address reporting and process issues, and own resolution of said issues
- Identify systems and process learning opportunities for the sales team, and partner with enablement to create documentation and training sessions to address these gaps
- Manage operational projects to assist the sales team in meeting their revenue goals (e.g. identifying and assigning Target Accounts in Salesforce)
- Plan and forecast sales revenue on a weekly, monthly and annual basis
- Performs other related duties as assigned
Salary benchmarks
Our take
Klaviyo is a marketing firm helping growth-focused eCommerce brands drive more sales with super-targeted, highly relevant email, Facebook and Instagram marketing campaigns. From personalised newsletters to automated emails when customers abandon their shopping carts, the marketing automation platform makes it easy for businesses to capture, store, analyze, and predictively use their own data to drive measurable, high-value outcomes.
Klaviyo's CEO, Bialecki, believes that the main problem with e-mail marketing today is that there is a divide between two kinds of tools: analytics tools that help you understand what people are doing on a website, such as what products they are considering, and messaging tools that send them a marketing e-mail. Operating primarily within the retail and eCommerce industry, Klaviyo aims to solve this by offering a tool that brings together analytics and messaging. This allows companies to bring all of their first-party data into a single platform to get a deep understanding of their customers and then activate that data to deliver highly-targeted, personalised communications through email and SMS. In the process, Klaviyo's customers get a deep understanding of their consumers.
Klaviyo is a fast-growing company mainly due to its business model - the firm offers a concrete ROI for Klaviyo’s clients if the software persuades customers to make purchases by treating different types of customers differently. An IPO in 2023 has led to Klaviyo's release of Klaviyo AI, which empowers businesses to unlock revenue-driving opportunities and deliver exceptional customer experiences across channels. Still in its early days of public listing, it will be interesting to see how Klaviyo fares in the years to come.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
46% female employees
4% employee growth in 12 months
Company
Employee endorsements
Opportunities to learn
"Not only we have a good stipend to spend on learning but we also have development days every quarter, where we can switch off and focus on the areas..."
Funding (last 2 of 6 rounds)
Aug 2022
$100m
LATE VC
May 2021
$320m
SERIES D
Total funding: $778.5m
Company benefits
- Private health care cover
- All full time employees receive equity
- Commuting allowance for when you do travel to the office,
- A very generous education allowance every year for you to spend on learning and development.
- Free books policy - if you’re better off for having read it (or listened to it—audiobooks are covered too!) we’ll pay for it.
- Generous and flexible PTO policy
- Participation in Klaviyo ESPP
- Income protection of 50% of your salary for up to 5 years
- Professional coaching or wellness support through Modern Health
- Through Cyclescheme, you can purchase a bicycle and accessories, up to £2500, and make payments through salary sacrifice over a 12-month period.
- Financial wellbeing coaching via Bippit
Company values
- We always put our customers first.
- We are owners.
- We strive to make the world more equitable.
- We are ambitious.
- We are always learning.
- We collaborate radically.
- We are remarkable.
Company HQ
Financial District, Boston, MA
Articles
Leadership
Andrew Bialecki
(CEO)Previously CTO at RockTech, Senior Engineer at Performable, Lead Engineer at Applied Predictive Technologies and an SDET Intern at Microsoft
Ed Hallen
(Chief Product Officer)Currently an Advisor at Team Engine. Previously worked in Enterprise Business Development at Google, Summer Associate at Accel-KKR and Principal at Applied Predictive Technologies.
Diversity, Equity & Inclusion at Klaviyo
Katelyn Nnake (Director of Diversity, Equity & Inclusion)
- At Klaviyo one of our key values is "we strive to make the world more equitable"
- In 2023 over 75% of Klaviyos participated in a Klaviyo Resource Group
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