Principal UX Researcher, Fidelity Investments

• Ability to design and execute qualitative and quantitative research using different methods and techniques based on project goals and timelines
• Research skills to uncover and investigate unmet needs (e.g. group and 1:1 interview facilitation skills, ethnographic skills, JTBD, journey mapping, design heuristic evaluation, etc.)
• Research expertise to help teams design meaningful and usable solutions (e.g. lead ideation sessions, conduct concept resonance and feedback research, etc.)
• Business expertise: ability to understand business drivers and provide research consultation
• Ability to work with partners and data from product management, design, engineering, and analytics to help teams find answers and generate revelatory insights
• Synthesis expertise—ability to get to the “so what”; surfacing fresh insights and opportunity areas from research
• Ability to challenge traditional assumptions about UX Design and Research – seeking out, inventing, testing and sharing new directions and technologies
• Entrepreneurial and curious mindset, strong communication and interpersonal skills
• Ability to teach others about User Experience Research
• Ability to drive research programs with proven leadership skills
• 7+ years of proven experience conducting/leading Design Research/ User Experience Research efforts
• Bachelors and/or Masters in Design, Human Factors, Psychology, and/or related field highly preferred

• As a member of the User Experience Research Team, you will contribute to Fidelity’s future growth using human-centered design to understand people, generate new offerings, and rapidly experiment new ideas!
• You will dig into complex, ambiguous, human-centered problems
• You will be charged with designing and conducting customer research, identifying the problem from the user’s point of view, developing insights and opportunity areas, leading ideation, and testing through prototypes

• Maternal & Parental Leave: 16 weeks of fully-paid maternity leave and 12 weeks fully-paid parental leave
• Flexible Wellness Programs: Wellness centers, online consultations, subsidized healthy eating, on-site fitness & more
• Student Loan Assistance: Helping you get a step ahead by paying down your loans so you can save on interest, with up to $15K in contributions
• Concierge Services: Support for the little things that pop-up every day. Delegate tasks on your personal to-do list, plan vacations, find contractor referrals & more
• Dependent care flexible spending (FSA)
• Commuter benefit program
• Adoption assistance
• Backup dependent care
• Fidelity Charitable® employee match program
• Discount programs for employees
• Legal services plan
• 401(k): pre-tax and/or Roth
• Medical coverage
• Dental & Vision coverage
• Disability insurance
• Life insurance
• Group auto & homeowner’s insurance
• Group personal excess liability insurance
• And Many More!

Fidelity Investments, formally known as the Fidelity Fund, has been a leading financial services provider since the 1940s and has seen massive expansion over the latter half of the 20th century. With more than $10 trillion in assets under Fidelity, it is one of the largest asset managers in the world.