Customer Support Analyst, CoinList

• You’re excited about cryptocurrency. CoinList’s mission is to help the best crypto companies succeed by serving as a trusted advisor in the space. We’re incredibly excited by the power of distributed ledger technology, and you should be too
• You’re entrepreneurial. This role is autonomous - you’re really excited about proposing and testing ideas based on issues and opportunities you see
• You’re an excellent communicator. You’ll be the primary interface between CoinList and our users and be responsible for diagnosing user issues and helping users navigate our products
• You’re a social media native. You’re well versed in social media communication and have experience using various platforms (Twitter, Facebook, Telegram etc.) to assist and educate users on digital products

• The client support team at CoinList is the primary interface between CoinList and the investors using our suite of products. Developing and maintaining trust with users is a core part of our business. As a Customer Support Analyst, you’ll answer inbound questions, identify and diagnose user issues and answer questions to communicate sometimes complex issues in concise and informative language
• Delight our users by educating investors on how to use our products and answer inbound questions
• Manage urgency and timelines to ensure that we are meeting our SLAs and providing a exceptional, ever-improving experience to our customers
• Diagnose bugs and facilitate product feedback to our engineering teams to continuously improve our platform
• A little bit of everything. Ad-hoc projects to help scale our customer support capacity (e.g. keeping our FAQ section up-to-date, etc.)

Total funding: $119.2m

With a long list of tech masterminds behind its crypto platform, CoinList promises founders a more organized way to raise money for their token-based networks.