• You are an analytical problem solver who is comfortable working in a growth-stage company that is fast-paced and learning to scale
• You are self-motivated and are not afraid to act independently and make quick decisions to deliver an outstanding client experience
• You are passionate about working in a culture to empower others and are excited to build a new function in a growing startup
• You are an expert in partnering with cross-functional teams and using voice of the customer analytics to shape new and innovative processes
• You have excellent verbal and written communication skills and presentation skills to effectively convey information to team members and business leaders
• You have strong analytical and data modeling skills, with a passion for analyzing data and identifying patterns
• 5+ years of proven success in managing relationships with B2B clients
• 2+ years experience in the commercial, industrial, and/or utility solar industry
• 6+ months direct management experience

Desirable

• The Director, Client Success will manage Omnidian’s Commercial Client Success Team
• This role focuses on ensuring the satisfaction and success of our commercial clients, driving strategic initiatives, and leading a team of client success managers
• The Director will work cross-functionally to maximize client value and support the growth of Omnidian's commercial business segment
• Over time, this role will evolve to focus exclusively on leadership, team development, and strategic initiatives, rather than managing individual accounts
• At Omnidian, we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:
• Leadership and Team Development (50%)
• Lead and manage the Commercial Client Success Team, providing guidance, support, and professional development opportunities
• Develop and execute client success strategies that drive client satisfaction, retention, and growth
• Establish and maintain strong relationships with key commercial clients, serving as their advocate within Omnidian
• Support, empower, and coach a growing leadership team composed of managers and leads
• Transition from direct account management to focusing solely on leading and developing the team
• Operational Excellence (50%)
• Collaborate with cross-functional teams to ensure seamless delivery of Omnidian services to commercial clients
• Analyze client data to identify trends, risks, and opportunities, and develop action plans accordingly
• Oversee client onboarding, training, and ongoing support to ensure a positive client experience
• Manage escalations and resolve complex client issues promptly and effectively
• Create and own a clear set of KPIs to measure the efficiency and effectiveness of the Client Success Team