Associate, Transcription Operations, AlphaSights
$75k
More information about location
3 days a week in office
Connecting businesses with industry professionals
Be an early applicant
Connecting businesses with industry professionals
1001+ employees
Be an early applicant
$75k
More information about location
3 days a week in office
1001+ employees
Company mission
On a mission to unlock humanity’s knowledge and power progress for professionals, businesses, and society.
Role
Who you are
- Bachelor’s degree, with strong academic credentials in any field and noteworthy extracurricular leadership
- 1-2 years of work experience, preferably in related fields such as operations. Recent graduates with high potential are also welcome
- Track record of strong academic performance (minimum GPA of 3.5)
- Fluency in written and spoken English is essential
- Output-focused: You are an execution-focused individual that thrives in a fast-paced environment and drives measurable outcomes and KPIs for the function
- Meticulous attention to detail: Your high standards and unwavering attention to detail ensure the highest level of accuracy and precision in your work
- Self-starter: You take initiative in identifying issues, proposing operational improvements, and driving solutions. Your proactive approach and adaptability allow you to thrive in a dynamic environment
What the job involves
- Production Oversight: Managing transcription orders, prioritizing unclaimed tasks, and addressing queries and capacity gaps for efficient production. You will be responsible for ensuring that we are meeting industry-leading turnaround time and quality at scale
- Issue Resolution: Independently addressing issues that affect transcription service delivery, while leveraging internal teams for troubleshooting as required
- Contractor Management: Building and overseeing a skilled contractor team in your region. You will be responsible for your unit KPIs, ensuring a productive and engaged contractor community, while also collaborating with our Transcription Quality Assurance team to improve quality metrics
- As a Transcription Operations Associate in the Americas region, you will enable the delivery of a high-quality transcription service at scale
- This involves proactively managing the production queue to ensure industry-leading turnaround times, resolving workflow issues promptly, and addressing queries from our Client Service Teams
- You will also oversee a community of top-tier contractors, ensuring they not only meet but exceed KPIs for exceptional service delivery, contractor productivity and engagement
Our take
Businesses often invest significant time and effort into finding expert knowledge in a process that can be a difficult and arduous. AlphaSights bridges the gap between businesses and industry experts by sourcing people with relevant knowledge so businesses don't have to.
Through use of artificial intelligence, AlphaSights is able to provide an end-to-end service for businesses whilst rigorously complying with company requirements. A central, ever evolving system allows the company to keep on top of the new and most relevant industry professionals in real time to provide tailor-made and effective service.
AlphaSights supports private equity funds, hedge funds, consultancies, Fortune 500 companies and Social Impact & Non Profits.
Kirsty
Company Specialist
Insights
Some candidates hear
back within 2 weeks
61% female employees
4% employee growth in 12 months
Company
Employee endorsements
Career progression
"AlphaSights has 2 instances per year in which employees can be chosen for elevation, as early as with 1 year experience the person can get a..."
Funding (1 round)
Jan 2008
$8.9m
SEED
Total funding: $8.9m
Company benefits
- A team-oriented, strong supportive culture that emphasises professional development and celebrating success
- Professional development opportunities that work to ensure that you’re supported, along with an opportunity for internal upward mobility as our growing team continues to scale
- Comprehensive medical benefits (health, vision, and dental)
- Subsidised lunch programme, corporate gym discounts, monthly team events, free breakfast & snacks
- Holiday allowance, excl. public holidays
Company values
- Results-orientation: Are you energized by results and outcomes?
- Drive: Do you excel beyond what’s asked of you?
- Adaptability: Do you thrive in an ever-changing environment?
- Humility: Do you view yourself as a constant ‘work-in-progress’?
- Empathy: Can you see the world through other’s eyes?
Company HQ
City of London, London, UK
Articles
Leadership
Max Cartellieri
(Co-CEO)Has been a Consultant at McKinsey & Company and Investment Executive at BC Partners. Co-founder and CEO at Ciao for seven years.
Andrew Heath
(Co-CEO)Previously Associate at the Boston Consulting Group and Managing Director at GoIndustry.
People progressing
After joining AlphaSights back in September 2019 as part of the Lateral Recruitment function, Pip has helped to grow our teams across the business and elevate into the Senior Recruiter role.
After graduating in 2016, Will joined AlphaSights in our Client Services Team. In this time, he has worked on a variety of different projects and recently progressed into a Vice President role.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
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Diversity & Inclusion at AlphaSights
- We believe that investing in DEI is the right thing to do and is vital to driving progress. We go the extra mile to build teams of people with diverse backgrounds and experiences, because diversity of thought drives innovation and knowledge diffusion which creates value for our clients, employees and society
- Diversity. We strive to build diverse teams, so we heavily invest in identifying and attracting top talent with diverse backgrounds and experiences
- Equity. Fair and equal treatment is in our DNA. Our processes, culture and values are designed to ensure everyone is treated equitably and with respect
- Inclusion. Our community is vibrant and we want all employees to have a feeling of belonging at AlphaSights. Through our Employee Resource Groups (ERGs) we provide support and community for employees globally
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