• Programming: Proficiency in multiple programming languages such as Python, Java, Apex, and JavaScript
• Databases: Familiarity with Oracle and/or other relational databases (PostgreSQL, MySQL, etc.)
• Web Technologies: Familiarity with core web technologies such as HTTP, JSON, REST, XML

Desirable

• Join our high-impact global engineering team within Salesforce Research, focused on working with select customers to solve challenging use cases leveraging Salesforce roadmap and Salesforce Research.
• As a Customer Architect for Atlas, you will deliver significant business value for premier customers by addressing their complex requirements and ensuring their success with the Salesforce platform. At Salesforce, trust is our #1 priority, and you will play a critical role in maintaining high quality, responsiveness, and predictability in our customer interactions
• Customer Satisfaction: Work in a customer-facing role to that leverages existing product roadmap alongside Salesforce research to deliver new high-value experiences for customers
• Mentorship: Mentor teams on technical issues and best practices. Provide depth in the Salesforce core platform along with regulated industry expertise
• Technical Expertise: Utilize your advanced programming skills in multiple languages (such as Python, Java, Apex, JavaScript) to tackle and resolve critical technical challenges
• Troubleshooting: Employ top-notch troubleshooting techniques and various tools within the R&D organization to identify opportunities, often diving deep into the code
• Root Cause Analysis: Identify root causes, propose alternatives, and develop new ways to unblock existing challenges
• Collaboration: Work closely with Customers, Salesforce Research, Product Management, Professional Services, and Engineering to promote successful outcomes for Customers
• Asset Development: Develop high-quality POC, assets, and accelerators for internal and customer use
• Knowledge Sharing: Share your expertise and mentor team members, helping to enhance our capabilities for customers
• Cross-Functional Collaboration: Work closely with multi-functional teams across geographies, leading and coordinating projects and programs
• Team Leadership: foster a collaborative team environment
• Customer Interaction: Strong desire to interact with customers, support engineers, and management on high-profile, critical issues
• Detail-Oriented: Demonstrable curiosity, passion, integrity, and exceptional attention to detail in both professional and personal pursuits
• Problem-Solving: Exceptional detective and problem-solving skills
• Communication: Excellent written and verbal communication skills, with clear bug/issue explanations, knowledge documentation, mentoring ability, and comfort interacting with all management levels
• Experience: Minimum of 10 years of relevant technical experience
• Analytical Skills: Ability to analyze complex problems, design solutions, educate team members, and work collaboratively to solve problems with high quality and on time
• Leadership: Proven capability to lead teams and work across teams in delivering projects and running programs