Lead Product Designer, ServiceTitan
$139-200k
+ Bonus + Equity
All-in-one operating platform for trades
Job no longer available
All-in-one operating platform for trades
1001+ employees
Job no longer available
$139-200k
+ Bonus + Equity
1001+ employees
Company mission
To serve the men and women of the field services trades with the tools, training, and support to build their businesses and achieve all their goals.
Role
Who you are
- Experience designing a modern SaaS or enterprise platform or one comparable
- An outstanding portfolio, showcasing a range of UX, interaction and visual design, and idea generation or prototyping as a means to explore and convey design solutions
- A love for solving complex product problems with simple design solutions
- Expert knowledge and experience with driving and applying the end-to-end iterative design process including how to develop and use design research, user stories, journey mapping, wire-framing, prototyping, user testing, and high-fidelity visuals to achieve human-centered design solutions
- A passion for solving core product problems while balancing all facets of a user experience, such as strategy and research, information architecture, and interaction design
- Experience collaborating with other designers to build a cohesive product
- Excellent communication and storytelling skills; you have the ability to help your team and stakeholders understand the “why” behind your design rationale
What the job involves
- We are looking for a talented Lead Product Designer that enjoys solving complex problems with data-driven solutions
- This person will be a core member of our growing design team and aid in creating a class-leading SaaS product with desktop, tablet and mobile touchpoints
- They will possess a balanced toolkit of research, interface design, and prototyping capabilities
- As a Lead, Product Design you are capable of performing discovery research with users, creating journey maps and task flows, performing user interviews, white-boarding task flows, mocking up interface screens, and prototyping those solutions for further testing
- You set a strong example and provide thoughtful direction within the team, often acting as a mentor and coach
- You’re known around the company for your creativity, leadership, and innovation
- This is an opportunity to join one of LA’s fastest growing startups and have your thumbprint on the product that is actively disrupting the Home Services industry
- Build positive & collaborative relationships with multiple disciplines including product, engineering, and research to explore, build, and ship your work
- Develop deep expertise across multiple product's problem areas
- Quickly prototype solutions to visual and interaction problems
- Talk to users and understanding their problems and current pain-points
- Design experiences that are simple, elegant, and solve real problems
- Using remote tools to whiteboard, create wireframes and design in Figma to iterate toward a shippable solution
- Validate product ideas through experimental design and research approaches
- Ship valuable and high-quality work without sacrificing speed
- Help more junior designers develop empathy for our users and advocate for our users’ needs
- Represent our users in product strategy and roadmap discussions
- Review product design work and give constructive feedback
- Be an active mentor for designers, helping them build context, strong decision making skills, and empathy for our users by providing feedback to help strengthen the team
Otta's take
Xav Kearney
CTO of Otta
ServiceTitan’s software is purpose-built for trades businesses, providing a wide range of tools needed to seamlessly manage their back office and customer experiences, to power business growth.
The rising demand for home services across the country helped shine a spotlight on the lack of modern software for trades, ServiceTitan answered this call for innovation providing support to 11,800+ customers across 10 trades.
2021 saw the company reach a $9.5 billion valuation, however, in the last few months of 2022, there was talk of raising additional funds in traditional equity - as opposed to debt-like funding- which could result in a 20% lower valuation.
That said, the company is showing no sign of slowing, acquiring two more companies in 2022, and is eyeing an IPO off the back of reaching Series G in funding rounds. In addition, the company launched its next-generation operating system, Titan Intelligence, providing a suite of AI-based solutions. ServiceTitan is well set to experience further growth.
Insights
Few candidates hear
back within 2 weeks
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs and annual learning budget
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company values
- Be unapologetically you
- Bring your best
- Make bold moves
- Keep it human
- Work your way
Company HQ
Downtown, Glendale, CA
Founders
Ara Mahdessian
(CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, working to present as President.
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