Senior Customer Success Associate, Stellar Health
Payors
$100-120k
+ Annual performance based bonus and equity grant
Incentive program for health providers
Open for applications
Incentive program for health providers
201-500 employees
Open for applications
$100-120k
+ Annual performance based bonus and equity grant
201-500 employees
Company mission
To improve the quality-of-care and affordability of healthcare for millions of patients in the United States.
Role
Who you are
- You have at least 2 years of previous work experience a customer/client facing role, with preference for candidates who have worked in healthcare
- You are skilled at customer management and can build relationships as a trusted & respected thought-partner
- You are able to challenge the customer’s thinking through insights and analysis and use data to demonstrate ROI
- You are experienced in prioritization and project management
- You are an exceptional communicator, and are able to crisply articulate problems and solutions even when operating under uncertainty
- You have the ability to balance multiple priorities, communicate roadblocks, and work effectively within a small and nimble team
- You have strong analytical skills with attention to detail and are able to handle complex data
- You have a strong interest in healthcare, particularly value-based care, and/or willingness to learn more
What the job involves
- Our Customer Success Team is responsible for end to end deployment of our programs with our Customers after the sales process is complete
- This includes setting up initial program parameters, defining program-level success metrics and strategies to meet and surpass those metrics, designing and deploying tailored initiatives throughout the year to ensure success against our program strategy, and building deep relationships with client stakeholders (both junior and executive level) to convey Stellar’s impact and facilitate renewal / expansion discussions
- This role is customer-facing and also partners broadly across the full Stellar organization, working closely with our integrations, sales, provider operations, and product teams to ensure we are effectively deploying Stellar’s technology and services
- Senior Customer Success Associates are given high levels of autonomy and own operational activities for customer accounts from end to end, while also supporting activities for larger accounts
- The Senior Customer Success Associate is responsible for supporting end to end Customer Relationship Management
- Conducting analysis to help define the overall Customer Success strategy for dedicated customers
- Once this strategy is set, analyzing and monitoring trends in data to ensure we are on track to hit key performance metrics
- Evaluate customer health - help uncover root causes for barriers and contribute to strategies to help mitigate risk and identify opportunities for account growth
- Partnering with our growth team on upsell and renewal strategy, working to strategically expand customer accounts where it makes sense for our business
- Building trusted relationships with varying seniority levels, internally and externally. Becoming a key point of contact by deploying effective storytelling and prioritization as needed
- Flexing your data and analytics chops on a regular basis. You should be comfortable using data to understand how customers are performing and which levers may need to be pulled to drive more ROI
Our take
A problem in healthcare is little thought is given to the doctors and staff who coordinate all of the daily patient workflow, such as historical claims, pharmacy requests, lab work, testing and billing. Stellar Health aims to drastically reduce these 'chores' through a cloud-based platform on which primary care providers can offer value-based care through real-time information updates about patients.
The point-of-care workflow platform also strives to close the incentive gap between payors and care providers by helping practictioners earn more revenue for keeping patients healthy, rather than simply charging for procedures and treatments. While Stellar Health faces stiff competition from major players such as Siemens Healthcare and AthenaHealth, it has already made great ground in the market with over 750,000 patients across 18 states.
The company have secured significant investment from Primary Venture Partners and Point 72. This funding and its growing revenue is being put towards further scaling its operations and accelerating its product development. Operating in a rapidly growing industry which is expected to be worth just over $4 billion by 2025, Stellar Health is in a good position for future growth and success.
Kirsty
Company Specialist
Insights
Company
Funding (2 rounds)
Sep 2021
$60m
SERIES B
May 2020
$10m
SERIES A
Total funding: $70m
Company benefits
- Medical, Dental and Vision Benefits
- Unlimited PTO (and ask our recruiting team about the ways we make sure employees are actually taking PTO)
- Universal Paid Family Leave, with up to 21 weeks of fully paid leave available to new parents and caregivers
- Company sponsored One Medical memberships and Citibike memberships
- Medical Travel Benefits
- A monthly wellness stipend that gives employees the freedom to choose where they spend their cash, whether it be on wellness, pet care, childcare, WFH items, or charitable donations
- Stock Options & a 401k matching program
- Career development opportunities like Manager Training, coaching, and an internal mobility program
- A broad calendar of company sponsored social events that for our in-office and remote employees
Company values
- We are a performance culture
- We put our team first
- We Grow From Taking Calculated Risks and Learning from Experience
- Relationships matter
- Sustainable work culture is critical and key to success
Company HQ
Union Square, New York, NY
Articles
Founders
Michael Meng
(CEO)Studied Business Adminstration, Finance and Accounting at the University of Michigan, before obtaining an MBA from Wharton School, University of Pennsylvania. Started out as an Investment Banking Analysist at Lazard Freres. Served as Principal at Apax Partners, and currently sits on the board of the Global Language Project, CUNY Graduate School of Public Health and Health Policy and Medicomp Inc.
Octavian Costache
(CTO)Obtained a Masters in Computer Science and AI from the University POLITEHNICA of Bucharest. Started out as a freelance Software Engineer, before joining Google as a Senior Software Engineer in 2005. Was a HackStar at TechStars in 2012. Co-founded Spring Inc. in 2013, and Stellar Health in 2018.
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