Implementation Project Manager, League
CA$80.3-100.4k
+ Equity
Consumer experience platform for healthcare
Job no longer available
Consumer experience platform for healthcare
501-1000 employees
Job no longer available
CA$80.3-100.4k
+ Equity
501-1000 employees
Company mission
To power next-generation healthcare experiences with a platform built to enable CX transformation.
Role
Who you are
- Min 4+ years SaaS-focused project management experience preferred
- Bachelor’s degree or equivalent
- Experience in the healthcare, benefits or technology preferred
What the job involves
- As Implementation Project Manager, you are responsible for managing multiple concurrent projects and/workstreams in a complex program to facilitate an efficient and successful product implementation and customer onboarding process, with minimal support and supervision
- Your main objective is to proactively and strategically manage new customer implementations, creating end-to-end project plans, facilitating the execution of deliverables, keeping stakeholders informed of status and risks, coordinating actions with internal departments to fulfill client needs, and tracking progress against plan
- Act as a strategic and trustworthy partner between your client and League during the onboarding process
- Accountable for the creation and management of one or more project plans, status reports, and risk and issue logs
- Manage program calendar and meeting schedule to track towards timely execution of implementation
- Collaborate with a cross functional team, during a project to inform various stakeholders of upcoming tasks, project status and escalating issues when necessary
- Demonstrate the ability to motivate and guide internal teams to deliver according to plan, including but not limited to:
- Marketing and Communication teams in regards to communications and engagement strategy
- Product and Engineering teams for discovery meetings and delivering to customer requirements
- Operation teams to ensure proper processes are in place post launch
- Lead client discussions on implementation and/or project activities
- Demonstrate core problem solving skills in ambiguous situations to deliver a successful implementation and onboarding
- Support change control processes and governance meetings to ensure alignment and integrity of the project scope and timeline
- Proactively reach out to clients & decision makers to manage expectations and drive accountability
- Manage time-tracking and document control process throughout implementation phases
- Capture ongoing and post-onboarding customer feedback, and initiate CSAT survey to contribute to Implementation Team’s ongoing process enhancements
- Foster referenceable clients who are openly willing to speak about their onboarding experience
- Project management best practices and apply tools and processes per internal standard
- Partner up with Delivery Lead to communicate and escalate barriers to ensure project success
- Support internal initiatives to develop or improve documentation and processes that contribute to League’s delivery model
- Security-Related Responsibilities:
- Compliance with Information Security Policies
- Ensure access management is performed in compliance with the employee's role and responsibilities
- Responsibility and accountability for executing League's policies and procedures within the department/ team
- Notification of HR, Legal, Compliance & Security of any incidents, breaches or policy violations
Our take
Health benefits are a top requirement for anyone seeking a new job in the US today, but classic one-size-fits-all plans are no longer regarded fit for service. League's platform - for payers, providers, consumer health businesses, and employees - connects all benefits in one HIPAA-compliant place, to enable all bodies involved with health benefits to provide better customer healthcare experiences.
League is already one of the bigger players in the employee wellness space, having capitalized on the recently accepted correlation between employee health and productivity to secure huge clients like Uber, Shopify and Unilever. The company has seen significant investment which will support the scaling of its platform-as-a-service offering, to position it as the leading digital infrastructure for an integrated health ecosystem.
Freddie
Company Specialist
Insights
Company
Funding (last 2 of 4 rounds)
Feb 2022
$95m
SERIES C
Jul 2018
$47.1m
SERIES B
Total funding: $171.1m
Company benefits
- Flexible medical and dental plans
- 401(k) and RRSP matching programs
- Health, lifestyle, learning and family spending accounts
- Employee stock option program (ESOP)
- Generous leaves (including parental and sabbatical)
- Flexible time off
Company values
- Creating a healthier future: We believe in what we do, and we are not afraid of audacious goals or big ideas. We are here to change the lives of millions.
- Aspiring to live our best lives: We encourage each other to live life to the fullest, inside and outside the office.
- Building a dream team: We believe success is a teams sport. We all contribute to the growth of our team by listening, learning, being respectful, lending a helping hand and championing diversity.
- Taking ownership: We trust you to do your job, take risks, succeed, fail and try again. Take initiative, get creative and be resourceful. We're behind you 100%.
- In it to win it, together: We have a huge mission, so bring all of your mabition, innovation, ingenuity, creativity and grit. This is not for the faint of heart.
- Invested in inclusion: We believe that every Leaguer belongs.
Company HQ
Entertainment District, Toronto, ON
Articles
Leadership
Michael Serbinis
(CEO)Founder of DocSpace and Kobo. Experience as CEO for Three Angels Capital and Board Director for Vector Insitute, among other prominent business leadership roles.
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