Senior Software Engineer, Moveworks
Core Infrastructure
$200-249k
+Equity
Office located in Mountain View, CA
Enterprise-built conversational AI platform
Open for applications
Enterprise-built conversational AI platform
501-1000 employees
Open for applications
$200-249k
+Equity
Office located in Mountain View, CA
501-1000 employees
Company mission
To make getting instant help at work effortless for employees.
Role
Who you are
- 7+ years of experience designing, building, shipping, and maintaining backend distributed systems
- Familiarity with Python/Golang/Java/C++
- Experience with containers/Docker, and with cloud infrastructure like AWS/GCP/Azure
- Experience working with and operating open source technologies like Kafka, Elasticsearch or Opensearch, Istio, etc
- Desire to work at a startup pace in a small company with a high degree of ownership
- Experience solving for performance, optimization, scalability, latency, and monitoring
- Strong motivation, gumption, and an appetite for continuous, incremental changes and completing challenging projects fast
- BS+ in computer science or a related field
- High level of curiosity about engineering outside of your immediate discipline and an incessant desire to learn
What the job involves
- As a senior member of the Core Infrastructure team, you will be responsible for architecting the next generation of the Moveworks AI infrastructure
- As Moveworks grows fast, the infrastructure team is tasked with designing and operating reliable and resilient foundational services as well as frameworks that allow our product to scale seamlessly and our engineering teams to build customer facing features very rapidly
- Closely work with machine learning, search, product, data, and frontend teams, understand their infrastructure needs, influence infrastructure roadmap, and lead as well as execute on various projects
- Architect and build out the core infrastructure and foundational functionalities such as distributed key value store, schema-less data store, authentication and authorization, event streaming, distributed configuration management and hot reloading, rate limiting and circuit breaking, system for feature flags and A/B testing, traffic capture and replay, etc
- Improve observability and reliability of Moveworks systems by building and enhancing distributed logging, tracing, monitoring, and alerting infrastructure
- Define methodologies and metrics to measure performance of microservices and product functionalities, identify and fix bottlenecks, as well as improve overall performance and scalability of Moveworks applications
- Regularly deliver deadline sensitive work that is interdependent with other engineering teams
Our take
Moveworks provides IT service and helpdesk support through an AI-driven chatbot. Its system utilizes information about an employee, such as their role and seniority level, to deliver the correct information or carry out processes. Moveworks claims to solve 30% of IT support tickets within weeks of implementation.
In 2024, Moveworks opened a data center in Australia and its service has seen strong uptake from large enterprise-level companies, where IT teams deal with hundreds of requests at a time, helping to minimize backlog and gain back employee time. As more and more workers move from office to home or hybrid, IT support requests have boomed, opening up the opportunity for Moveworks to expand its client pool and provide solutions to help with this change.
Competitors such as Electric offer similar automated IT support services, but Moveworks has invested heavily into creating an AI system that is conversational and easy to use. Automated solutions with machine learning capabilities can also identify cost-saving opportunities. When unused software licenses are estimated to cost companies billions of dollars a year, there is money to be made by identifying and removing these avoidable costs through AI.
Steph
Company Specialist
Insights
Company
Funding (last 2 of 3 rounds)
Jun 2021
$200m
SERIES C
Nov 2019
$75m
SERIES B
Total funding: $305m
Company benefits
- Fully paid medical, dental, and vision coverage with no premiums
- Fully paid short-term disability, long-term disability, and life insurance
- Free daily meals
- Unlimited PTO
- Unlimited paid sick days
- 16 weeks of 100% paid parental leave
- Medical, family care, and military leave
- Competitive salary — we’re one of the best-paying companies in the Bay Area
- 401(k) with matching
- Equity and stock options
- Commuter and parking benefits
Company HQ
Mountain View, CA
Articles
Founders
Bhavin Shah
(CEO)After an MA at Stanford, Bhavin worked as a Director at LeapFrog Enterprises before co-founding Gazillion after 5 years in 2005. They left their CEO role at Refresh to co-found Moveworks in June 2016.
Vaibhav Nivargi
(CTO)Vaibhav started their career as a Stanford University Research Scientist before working for Aster Data as a Software Engineer. Having started ClearStory Data in 2011, they co-founded Moveworks in 2016.
Varun Singh
(President)Varun worked for half a decade as SVP of Product at Sefaira before spending 2 years as Lead Product Manager at Facebook. They left in 2016 to co-found Moveworks.
Jiang Chen
(CTO of AI)Jiang took a PhD at Yale in Computer Science before working as a Columbia Research Scientist and spending 7 years at Yahoo! and Google. After a year at Airbnb, they co-founded Moveworks.
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