Associate Services Consultant, Zendesk

• Bachelors Degree
• 3+ years of professional consulting experience, ideally in a customer-facing role
• Good understanding of support process and infrastructure
• Excellent communication, interpersonal skills, and eloquent writing skills
• Empathy and a unique ability to understand customer needs
• Enthusiastic about technology with demonstrated technical aptitude; experience at a technology company or relevant consultancy ideal
• Passionate about customer service and how it can transform businesses
• Strong project management skills and an ability to multitask without getting frazzled
• Love for teamwork and commitment to building a world-class, enterprise-class global customer experience together
• Fluency in English; additional languages (particularly Spanish) a plus
• Willing and able to travel domestically (and occasionally internationally) up to 20%

• Maintain product expertise across the Zendesk product line
• Execute complex configuration work on behalf of customers implementing or optimizing Zendesk products with exceptional quality and attention to detail
• Guide and educate Zendesk customers to give them proactive assistance as they configure their Zendesk
• Provide business consultation for customers, capturing the business problem we are solving together and configuring their Zendesk based on their unique needs
• Respond to high-profile, high-impact customer escalations in a fashion that inspires confidence and continued customer loyalty
• Manage several projects and customers at one time

• We know that great work comes from our people, not a place. That’s why we’ve adapted new ways to work together—even when we’re apart. And with our home-office stipend, we cover the costs to bring the office equipment to you
• Work should have perks. That’s why we offer plenty of PTO for full-time employees. And with generous retirement and stock options, at least 16 weeks of maternity/paternity leave, disability, and life insurance, we’ve got you covered for whatever else life throws your way
• Nurture your skills or take on a new challenge—we’re happy to reimburse full-time employees who attend professional conferences or take courses to develop skills within their careers. You learn. We pay. Nice
• Work from home opportunities

Total funding: $85.5m

Zendesk builds support, sales and customer engagement software. The company was founded in 2006 when its founders set out to create a user friendly, centralised and intuitive system for delivering customer service. The business has since grown considerably, and today Zendesk has over 3000 employees working across 20 global offices, supporting businesses including Uber, Tesco and the NHS.