Senior Project Manager, Sermo
Social platform for physicians
Job no longer available
Social platform for physicians
501-1000 employees
Job no longer available
501-1000 employees
Company mission
Sermo's mission is to revolutionize real-world medicine by democratizing medical knowledge and insights to improve clinical outcomes.
Role
Who you are
- Senior Project Manager must have 4+ years prior experience working in the industry and must have experience working with a wide range of client types (MROs, Pharma direct, Consultancies), and project types (CAWI, SONY, Qual etc.…)
- 4+ years of project management experience, with Market Research or Healthcare background
- Existing relationships with specific industry clients or agencies
- Effective professional communication skills and excellent interpersonal skills
- Ability to follow procedures, but also flexibility to propose solutions for ad-hoc cases
- Ability to adopt and learn on company proprietary platforms
- Strong organizational skills with the ability of tracking multiple simultaneous client projects of low to high difficulty with a drive to deliver results
- Flexible, with proven ability to achieve high quality results while maintaining a high-volume capacity of projects
- Experience mentoring project managers and sharing learned techniques
- Ability to build and maintain client relationships to achieve high client satisfaction
- ( Desirable )Project Management training and/or certification
- ( Desirable )Fluent in English, both written and oral. Any other foreign language (s)
What the job involves
- We are looking for a Senior Project Manager and we are flexible with your location, you could be based near our London or Barcelona offices or you could work remotely anywhere in the UK or Spain.
- Senior Project Managers at Sermo are responsible for the full client experience within each single Medical Market Research Survey that they manage
- It is their responsibility to understand, agree on and deliver on client expectations, to track and report status, escalate and mitigate risks/issues, and support and manage project resources to successfully deliver each project within scope, ensuring a successful client experience
- Lead all client communication as the first point of contact coordinating with all internal teams
- Schedule an internal kick-off in conjunction with Operational teams (e.g.: Survey Programming, QA and Data Processing, etc…) to review the full survey, agreeing on project delivery estimates
- Develop and execute project plans and fieldwork strategy based on Sermo PM methodology
- When needed, request support from CSM Team to gather, summarize and confirm during external kick-off call all client expectation on projects’ objectives
- Coordinate an external kick-off call, providing consultative feedback on the survey, before sharing any concerns, agreeing on and communicating timelines and deliverables. Follow up with notes
- Manage a setup team with daily stand-ups, ensuring that each resource is motivated, committed and on-schedule to deliver the final survey links back to the client for review
- Conduct a soft launch of your study, analyse the data, and manage any departures from the expected project timeline
- Monitor your survey quotas, doing everything necessary to deliver them on time and on budget
- Establish proactive communication channels with clients by providing daily (or as agreed) updates on fielding and delivery milestones and setting recurrent calls based on clients’ preferences
- Transition to partnering with our data delivery teams (e.g.: coding, data processing) once field work is closed, handling final communication and delivery of the agreed-on results
- Lead discussions and provide background information around data integrity and quality
- Collaborate with internal and external finance teams to insure initial and final invoices are issued
- Collaborate with Client Service Management on:
- Developing communication and tone specific to a client’s team and account
- Ensuring appropriate context is understood regarding history and current relationship
- Agree on how to handle incidents, before providing solution to your client
- Feedback any concerns regarding the project (Sales, fieldwork, client preferences) which could be used to strengthen the existing relationship
- Help Project Management leadership develop new process, new collateral and develop a process of continual feedback to management
- Mentoring additional internal teams on processes and procedures: Project Coordination, Translations, Sampling, Member Solutions, etc..
Salary benchmarks
Otta's take
Xav Kearney
CTO of Otta
Although Doctors may seem like superheroes some times, they still require help and advice when their knowledge doesn't stretch far enough. However, finding the right expert to ask is tricky, and even then, discussing patient information is filled with possible negative repercussions for doctors.
Sermo provides a social platform where doctors can share and discuss medical problems anonymously. It’s a fun, secure, and relaxing place where doctors can speak without repercussions, with features including networking tools, advanced ML for content relevancy, and ways for doctors to earn through real-time market research surveys.
Having established itself in the space, and after a 2019 overhaul of the platform to improve usability, the company appears to have been focussed on expanding its reach. To this end, Sermo recently acquired Payer Access (an insights provider with access to payers and clinicians) and Charter Oak (a healthcare research company) to gain better access to payers and oncologists.
Insights
Few candidates hear
back within 2 weeks
50% female employees
25% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Apr 2013
$35m
EARLY VC
Sep 2011
$25m
EARLY VC
Total funding: $101m
Company benefits
- 23 days holiday (excl. bank holidays)
- Work from home opportunities
- Health insurance
Company values
- Respect - We lead by example, showing respect for oneself, one another, our community, our clients, our healthcare professionals, and our environment
- Trust - We foster an environment where trust and openness are the norm, where one’s needs and views are listened to and in which everyone feels valued. We are willing to share, to ask, be vulnerable and courageous
- Collaboration - Teamwork is at the core of the success of our community. Our focus on execution and collaboration ensures that we keep our promises to each other and to our clients
- Purpose - Day in and day out, we’re working to improve and advance healthcare globally by connecting practitioners and industry leaders through our ecosystem. We get creative in all aspects of our work to bring fresh solutions to the healthcare community
Company HQ
Lower Manhattan, New York, NY
Articles
Founders
Peter Kirk
(CEO)BA in Finance from Appalachian State University. Masters in Finance from the London Business School. Previously Founder and CEO of WorldOne
Share this job
View 1 more job at Sermo