Product Operations Manager, Amazon

• The ideal candidate is resourceful, has the commercial acumen and drive to take ownership of complex tasks and projects, customer-focused and team oriented, has the ability to build strong relationships with key stakeholders, reacts effectively to dynamic challenges in a fast-paced, high intensity environment, independently prioritize their activity to deliver the results that our globally expanding business needs, and enjoys the challenges of developing and improving processes in a dynamic organization
• The successful candidate will also have exceptional written and verbal communication skills, superior attention to detail, and the ability to prioritize in a fast-paced environment. Moreover, the ability to work in dynamic and ambiguous areas is imperative
• Bachelor’s Degree in Business, Economics, Finance or Legal fields
• 5+ years of product or program management managing products or services throughout its whole lifecycle with a track record of successfully meeting customer needs
• 5+ years of experience working with cross-functional tech and non-tech teams to build and launch technology products
• Proven track record of delivering initiatives from conception through completion on time, within budget and on or beyond scope
• Demonstrated ability to communicate with various levels of an organization, both written and verbally, including senior executives
• Strong Microsoft Office skills, Microsoft Excel (Pivot tables, vLookups, Macros), Outlook, Word, and PowerPoint
• Knowledge of financial requirements across EMEA
• Experience working with accounting, tax and legal teams
• Demonstrated business judgment as well as ability to think creatively, analyze quantitatively, problem-solve, scope technical requirements and prioritize
• Excellent organizational skills and attention to detail, ability to manage multiple projects at once, follow through and meet deadlines
• Experience in Corporate Training with some understanding of certification, education programs and Authorized Training Partners

Desirable

• Develop a detailed implementation plan to launch, deliver and track progress and ensure that all Training services are delivered on-time, within scope, budget and resource availability, managing the whole lifecycle to ensure customer needs are met
• Work closely with Sales, Finance, Tax, Legal, Vendors and Marketing teams to deliver initiatives/projects and manage the relationship with all stakeholders for flawless execution
• Perform business analysis on training initiatives (products/services and education programs) and manage roll outs of the initiatives in new regions to increase our capabilities of better serving customers
• Write documentation for internal and external stakeholders to support sales, delivery and customers in understanding the program/ services
• Act as the subject-matter-expert for products & services internally and externally and deliver training to operations and sales support as and when required
• Deliver a regular (e.g. monthly) volume, revenue and cost reports and forecasts
• Manage customer feedback and act as the voice of the customer in meetings Look for ways to continuously develop program operations to improve the customer experience

Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.