Senior Technical Account Manager, Mattermost
Software development collaboration platform
Open for applications
Software development collaboration platform
101-200 employees
Open for applications
101-200 employees
Company mission
Mattermost’s mission is to make the world safer and more productive by developing and delivering secure, open source collaboration software that is trusted, flexible and offers fast time-to-value.
Role
Who you are
- This is a highly technical role for people that enjoy interacting with and enabling customers to unlock the power of Mattermost’s product
- You feel comfortable tackling issues and enjoy digging into technical details with customers and are energized by solving challenges across a diverse range of technologies from databases to Docker, and cross-platform mobile development to RESTful web services
- 5+ years Technical Account Management, Customer Support experience or Sales Engineering experience or equivalent experience - developers interested in working directly with customers are highly encouraged to apply
- Proficiency in understanding concepts and technologies in DevOps, IT operations, security, cloud, microservices, and container platforms
- Expertise in open source and SaaS is a major advantage
- Interest in working creatively with customers to understand technical and business requirements and implement solutions, including change management and technical engagement delivery
- Outstanding written and verbal communications skills, with the ability to go deep with technical customer resources or to describe the value proposition of Mattermost to IT executives
- Excellent presentation skills for presenting advanced technical concepts
- Experience leading and crafting technical projects, engaging with, and motivating change across multiple levels of IT executives and organizations
- Ability to travel up to 30% (Post-Covid)
- Ability to obtain a US government secret level security clearance is a major advantage
- US citizens (FED accounts)
What the job involves
- Lead the delivery of a purposeful Onboarding Journey process from initial internal hand-off from sales, through technical discovery, system configuration, testing, and end-user roll-out
- Make architectural recommendations for the Mattermost software deployment and other adjacent technologies (e.g. MySQL/PostgreSQL, mobile, SSO, ElasticSearch, to ensure high availability, redundancy and scalability)Deliver best practices and consulting based on experiences with other successful Mattermost customer deployments
- Work with our Product Management, Engineering and Support teams to resolve issues that occur during the Onboarding Journey
- Document customer design and deployment decisions for sharing with the broader customer and Mattermost teams
- Identify key integration opportunities to develop Mattermost as the central collaboration platform within DevOps and technical teams
- Present detailed technical information and benefits of the Mattermost platform to a wide array of customers, including:line of business managers, developers, technical architects, and executives
- Serve as the technical lead for all things related to the Mattermost deployment
- You have a growth mindset and constantly seek to understand blindspots and challenges - whether it’s a customer’s unique needs or interacting with new technologies
Otta's take
Theo Margolius
COO of Otta
Internal collaboration tools that foster virtual working have never been in higher demand. The shift to virtual working environments have changed remote working forever. Mattermost's key product is well-positioned to meet this surge in demand: it is essentially a collaboration platform which offers secure messaging across web, desktop and native mobile devices.
It runs as a server install in your own data centre and can be accessed remotely or locked down so that it only runs internally. That’s a major benefit for any company that needs to comply with industry regulations. Hospitals, law firms, and even government agencies will be drawn to the enterprise-level security features that make the platform nearly impossible to access over the public Internet. This is what sets Mattermost apart from other collaboration platforms like Slack, Zoom and Microsoft Teams.
Currently, Mattermost is powering messaging and collaboration for companies like Samsung, Daimler, SAP and Cigna. With solid foundations and a big prospective customer base, therefore, Mattermost is well set to achieve big things.
Insights
Few candidates hear
back within 2 weeks
-24% employee growth in 12 months
Company
Funding (2 rounds)
Jun 2019
$50m
SERIES B
Feb 2019
$20m
SERIES A
Total funding: $70m
Company benefits
- Fully remote work
- Office setup fund
- Coworking space stipend
- Global and regional team meetups
- Growth fund
- Unlimited vacation
- Family and Friends Days
- Async weeks
- Open Source Fridays
- Community hackathons and events
- Health benefits
- 401(k)
Company values
- Customer Obsession
- Ownership
- High-Impact
- Self-Awareness
- Earn Trust
Company HQ
Downtown North, Palo Alto, CA
Articles
Additional info
- Remote team members must be available between 8am and 1pm California time (GMT-8)
Founders
Ian Tien
(CEO)Ian previously founded SpinPunch Inc, an award-winning online video game company, and was VP Product at Flickme, a movie streaming startup.
Corey Hulen
(CTO)He was previously CTO & co-founder at Temple AI and Pricini.com. He also has experience in Software Development at Microsoft and VerticalNet.
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