Customer Education Manager, DeepL

• Solid customer facing experience with a proven track record of training B2B customers
• Self-starter with a creative approach to customer requests and challenges
• Experience creating and delivering learning programmes that drive product adoption across enterprise and/or corporate customers
• Excellent oral, written and interpersonal communication skills; workshop and webinar moderation a plus
• L&D qualifications a plus, but not essential
• Fluency in English and German, and additional language(s) are a plus (French or Spanish preferred)

• As a Customer Learning Manager, you will be responsible for developing and delivering continued learning for our existing B2B customer portfolio
• A segment of our overarching Customer Success team, this role works in tandem with cross-department teams to deliver live customer training sessions for administrators and users of DeepL
• You will work collaboratively with several teams to design, implement and deliver both short- and long-term training solutions that are innovative and engaging
• Alongside the Onboarding and Enablement Lead, you will help ensure that all training interventions ultimately have clear measures of success and are embedded across the customer lifecycle
• Own the development and delivery of training programs for individual customers, setting them up for a successful long-term partnership
• Understand how customers leverage different translation methods/tools and how our technology works cohesively with their goals
• Teach and empower existing customers how to get the most value out of each of DeepL’s features and functionalities
• Collaborate with other members of the Customer team to understand additional use cases and development opportunities for existing customers
• Partner with the wider company organisation (Digital Success, Marketing, Sales Enablement, Product, etc.) to develop and update all training materials
• Become a subject matter expert on DeepL’s product capabilities and implementation process, and provide input into the implementation process for new product launches
• Identify, surface, and work to solve for product-knowledge gaps or common disconnects for our customer base

• Additional Occupational health and Accident Coverage
• Hack Fridays
• Work from home abroad
• Regular international team events
• Home office setup (furniture and equipment)
• Mental wellbeing platform

Total funding: $412.1m

DeepL is a deep tech company developing neural networks that help people work with languages. Committed to advancing precision and idiomatic comprehension in business translation.