Senior Manager of Payment Operations, Brightwheel
$112-179k
+ Equity
Online platform for early education management
Job no longer available
Online platform for early education management
201-500 employees
Job no longer available
$112-179k
+ Equity
201-500 employees
Company mission
To improve education for young children, given the vital importance of early education for later life.
Role
Who you are
- 8+ years relevant experience - payment operations, fraud, etc
- 3+ years managing teams
- Understanding of payment processing platforms - money movement, regulations, etc
- Demonstrated excellence in written/verbal communication, prioritization, and problem-solving
- Technical ability to pull data and setup/integrate new tools independently (SQL/other)
- Comfort with ambiguity and a fast-paced startup environment
- More experienced candidates are welcome to apply
- You have experience at a fintech startup. You are comfortable with autonomy, ambiguity and high levels of responsibility in an area with no room for mistakes
- You are excited to create the long-term vision and roadmap and even more excited to execute on every part of that vision from bringing in and setting up new tools to hiring new team members to working cross-functionally with Product, Support and other teams to ensure a phenomenal user experience
What the job involves
- Brightwheel is seeking an experienced fraud, risk and compliance expert to lead our Payment Operations Team. This is an incredible ownership opportunity! Come build and lead your own team that is responsible for protecting brightwheel and brightwheel customers from fraud and for supporting customers with complex issues related to payment processing
- You will be the go-to expert for the entire company on all things Payment Operations
- Build the vision and roadmap for Payment Operations to support company goals as brightwheel continues to scale in size and complexity
- Uplevel our risk management framework, enabling line of sight, controls and governance to both processes and platforms
- Own processes for fraud-prevention and payment operations such as KYC checks, disputes, suspicious payments, collecting/updating required info for customer tax filings, etc
- Build and manage the current PayOps team of 5- while also determining what other next-level capabilities and capacity are needed as brightwheel continues to add new business lines and products
- Partner with Product and Engineering to constantly improve the user experience
- Partner with Finance to provide expertise and guidance on complex payment ops, security and tax inquiries from customers, law enforcement, external legal parties (e.g., liens, subpoenas, customer tax filings, etc)
- Own key partnerships (e.g., Stripe, other vendors you will bring in to automate/improve our capabilities)
Our take
Childcare and teaching is a profession fraught with pressures and paperwork and yet it remains relatively ill attended to by advances in tech and software. Brightwheel want to revolutionize this, focusing on facilitating the administrative and communicative relationship between schools, carers and parents or guardians.
As tech enters the classrooms there are various apps focusing on the education itself with fewer actually handling the communications for schools. Its platform helps increase parental and teacher engagement with students everyday, while helping small education businesses save money, time, and to grow.
Brightwheel is carving out a name for itself as a service valuable for its exciting and useful new updates. They were quick to adapt to school closures by offering distance learning capabilities and health testing. They also cater to childcare in lower-income areas with their freemium model. Since their $55 million funding round, if it remains on this course of steady, popular development and wide uptake, Brightwheel will likely achieve its goal of going public in a few years time.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
-15% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Feb 2021
$55m
SERIES C
Oct 2018
$21m
SERIES B
Total funding: $88.8m
Company benefits
- Work from home opportunities
Company values
- Deliver Value for Customers
- Take Ownership
- Get Better Every Day
- Think Critically, Move Fast
- Dive Deep
- Trust, and Challenge
- Make it Happen
- Achieve Extraordinary Results
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Dave Vasen
(CEO)Dave started his career at Morgan Stanley, before spending a year at Cisco and 3 years as a Bain Consultant. He worked at Amazon for 2 years, and after taking on several Advisory roles he founded Brightwheel in 2014.
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