Sales Development Representative, Assembled
$55-70k
Customer support workforce management platform
Job no longer available
Customer support workforce management platform
101-200 employees
Job no longer available
$55-70k
101-200 employees
Company mission
To create a support operations platform that helps companies maintain exceptional customer experiences, no matter what lies ahead.
Role
Who you are
- Flawless communication skills, both written and oral, with some public speaking experience
- Working knowledge of the enterprise software market or the ability to learn new software quickly
- Demonstrated ability to work solo as well as being a productive team member
- Have a strong work ethic and are eager to learn and make new connections with prospects
- Have experience using LinkedIn Sales Navigator, Outreach, Salesforce, or other similar prospecting applications
- Thorough understanding of commercial awareness and brand recognition to successfully establish rapport with prospects
- 1+ years' experience working in a Sales Development role
- 1+ years' working in the technology/software industry
What the job involves
- Sales Development Reps (SDRs) are responsible for identifying and creating new qualified sales opportunities in target accounts. The SDR will become a trusted resource and develop relationships with prospects, acting as the initial point of contact
- As an SDR, your work focuses on improving our outbound sales strategy. You confidently share product or service information with outside prospects and are highly organized. Lead generation is your main responsibility; moving leads through a sales pipeline
- An SDR identifies challenges and provides practical solutions to prospects. You also provide positive insights as a product knowledge specialist
- SDRs work for a diverse range of people and industries and your main function is to be a driven problem solver, identifying potential clients
- Building interest with prospects will be the central part of your role. To do that, you must have impeccable communication skills, and a laser-like focus on lead generation and strategic outreach
- Increase pipeline through qualifying outbound leads
- Maintain a self-starter attitude while creating outreach strategies for new lead-generation methods
- Outbound calls and emails to prospects
- Conduct market research to identify new leads
- Partner with Enterprise Account Executives, Marketing and other stakeholders on outbound strategies and lead generating efforts
- Balance high volume and personalized prospecting to qualify leads
- Set up meetings with prospects and sales team
- Be the first point of contact for new business prospects and determine the next steps for each prospect moving forward
Otta's take
Sam Franklin
CEO of Otta
Assembled's platform helps companies manage and scale their customer support services. Customer service management is just one of the many areas that are being overhauled by digital transformation. Assembled helps streamline cumbersome and error-prone customer support processes - such as planning support rosters, forecasting demand, and evaluating team performance.
Assembled already counts companies like Zoom, GoFundMe and Stripe on its customer books, and finds huge opportunity in key industries like eCommerce and food deliveries that have been seeing massive digital overhauls. Having received significant investment, the company seems set on continued growth, with funds cited to support product development as well as help launch its CX Scholars initiative, that will commit a percentage of revenue to continuing education for support workers.
Insights
Company
Employee endorsements
Career progression
"At Assembled, because of the companies rapid growth, I constantly feel like I'm working on big, impactful projects that push me way outside of my..."
Funding (last 2 of 3 rounds)
May 2022
$51m
SERIES B
Mar 2021
$16.6m
SERIES A
Total funding: $70.7m
Company benefits
- Equity package
- Insurance coverage
- 401k
- CSA Credit
- Stipend for use at any Assembled customer
- Professional development stipend
- Wellness stipend
Company values
- Act like a support agent - It's a mentality and an operating principle. It means meeting every challenge with rigor, empathy, and efficiency. Doing it because you care. Listening first, solutioning next.
- Get on the plane - We are biased towards action, and don’t wait to pitch in, help out, or to go the extra mile, every time. Sometimes, you just need to get on the plane — literally and figuratively.
- Make feedback a gift - The beauty of Assembled is rooted in the interplay of two traits — our diversity of perspectives and backgrounds and our willingness to give and receive feedback.
Company HQ
Mission District, San Francisco, CA
Articles
Founders
Ryan Wang
(CEO & Co-Founder)Studied at the University of Chicago and worked as a Senior Consultant at The Greatest Good. Previously a Software Engineer at Stripe.
John Wang
(CTO & Co-Founder)Studied Computer Science at MIT and worked as a Freelance Software Developer before joining Stripe.
Brian Sze
(Co-Founder)A Stanford graduate who worked in Investment Banking at RBC Capital Markets. Previously Head of Business Operations at Stripe.
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