Strategic Risk & Compliance Manager, Amazon
Customer Service (LLM Growth Focus), CS Risk Mitigation
The largest online retailer and technology provider
Job no longer available
The largest online retailer and technology provider
1001+ employees
Job no longer available
1001+ employees
Company mission
Amazon aims to be Earth’s most customer centric company. Their mission is to continually raise the bar of the customer experience by using the internet and technology to help consumers find, discover and buy anything, and empower businesses and content creators to maximise their success.
Role
Who you are
- Bachelor's degree in Analytics, Law, Business Administration, or a related field
- Proven experience in a compliance role, ideally within a tech or customer service environment
- Strong understanding of regulatory requirements affecting LLMs and AI technologies
- Excellent analytical, strategic thinking, and problem-solving skills
Desirable
- Exceptional communication and interpersonal skills, capable of effectively collaborating and negotiating with stakeholders across various levels
- Proficient in data analysis and reporting, with a strong attention to detail
What the job involves
- We are seeking a highly strategic and proactive Strategic Risk and Compliance Manager/Analyst to join our dynamic customer service team
- This role is pivotal in ensuring our large language models are developed and utilized in compliance with regulatory standards and company policies, particularly focusing on growth initiatives
- You will play a key role in aligning our customer service operations with our compliance framework, making strategic decisions that facilitate responsible scaling while maintaining the utmost level of service quality and regulatory adherence
- Develop and implement compliance strategies for customer service operations involving LLMs, ensuring alignment with legal frameworks and internal policies
- Monitor and report on compliance issues specifically related to the use and evolution of LLM technologies in customer interactions
- Collaborate with legal, regulatory, and customer service teams to address potential compliance risks, providing strategic insights and actionable solutions
- Design and maintain comprehensive reports that track compliance metrics and performance, identifying trends and areas for improvement
- Stay updated with emerging regulations and industry trends related to artificial intelligence and machine learning, particularly in customer service applications
- Participate in the planning and execution of compliance audits and perform regular reviews to ensure procedures are properly followed
- Educate and train customer service teams on compliance standards, new regulations, and best practices for LLM integration
- Start your day by reviewing our intake and connecting with the team on our priorities
- Collaborate with legal and tech teams on potential compliance risks as it comes to our LLM and AI workstreams. Participate in planning for our compliance audits, and developing process to reduce our manual effort
- End the day by reviewing industry news on AI regulations, ensuring our practices align with emerging standards
Our take
Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.
More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.
Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.
Steph
Company Specialist
Insights
Company
Company benefits
- Employees have opportunities to own Amazon stock, participate in 401(k) plans with company match, and enroll in paid life and accident insurance
- Financial counseling and estate planning services are also available, plus paid short-term and long-term disability if needed
- Medical, dental, and vision coverage to all our regular full-time employees, regardless of their level, tenure, or position
- Amazon employees have free access to a network of more than 2 million caregivers, including nannies, babysitters and special-needs caretakers
- Employees receive discounts on certain day care centers, and Amazon provides a variety of free resources for parents of children with autism, ADHD and developmental disabilities
- Adoption assistance for qualified domestic and international adoption expenses including attorney fees, court costs, and travel
- Leave Share program allows employees to give six weeks of paid parental leave to a spouse or partner who isn’t eligible for parental leave from their employer
Company values
- Customer obsession rather than competitor focus
- Passion for invention
- Commitment to operational excellence
- Long-term thinking
Company HQ
South Lake Union, Seattle, WA
Articles
Founders
Jeff Bezos
(Executive Chairman)Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.
Andy Jassy
(President & CEO (not founder))Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.
Share this job
View 371 more jobs at Amazon