Account Manager, TravelPerk
SMB, Growth
3+ days a week in office
Corporate travel platform
Job no longer available
Corporate travel platform
1001+ employees
Job no longer available
3+ days a week in office
1001+ employees
Company mission
To connect people in real life in the most enjoyable and sustainable way possible.
Role
Who you are
- Fluent in either Italian or Hebrew (proficiency in both languages is a big plus)
- Minimum 1-2 years of account management or customer success experience
- Background within a SaaS or travel-tech business is highly preferred
- Outstanding presentation & communication skills and the ability to build deep relationships
- Great prioritization and time management skills
- Result oriented mindset while keeping customer satisfaction as your top priority
- Great ability to analyze and translate data for your customers
- Empathetic: someone who can identify with the customer and genuinely wants to support them using an optimal problem-solving methodology
- Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains
- Focused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins and never get lost in less important ideas that are floating around
- You seek feedback early and often and are open to both give and take constructive criticism
What the job involves
- Own a portfolio of small and medium (SMB) customers within our Growth markets
- Develop a high level of engagement with your accounts and key decision makers that shape their business travel programmes
- Gain a deep understanding of your customers business and be able to leverage this information to ensure that the customer maximises their usage of TravelPerk
- Identify growth opportunities and develop your portfolio by adding new business opportunities
- Be an expert on the portfolio of TravelPerk products in order to meet & exceed quarterly targets of up-selling and cross-selling
- Leverage data analytics to provide clients with regular business reviews, reports and presentations to senior stakeholders
- Identify common problems within each account and develop strategies to solve issues in a timely manner whilst creating methods to ensure long term solutions
- Act as a key contact between the internal TravelPerk teams and the Account Management Team, to ensure product integrations during roll-outs are as smooth as possible
- Effectively prioritize your time in order to maximize impact in key business areas
Otta's take
Sam Franklin
CEO of Otta
Although business travellers are often at the forefront of driving company growth, booking travel is typically a logistical nightmare as corporate travel tools are underdeveloped and stuck way in the past. TravelPerk has built a platform free from micromanagement, creating an experience that puts business travellers first.
TravelPerk's number of active users has grown year on year. Further, as well as more customers using the platform, those on it are using it more regularly. This is a clear signal that TravelPerk has a product market fit and is in scaling mode. The company has more than 2,000 customers, including scaleups like Revolut, Farfetch and Beyond Meat.
According to TravelPerk, its unit economics are strong already, which puts it in a strong position to grow without diluting itself too much through investment. The company is still innovating and said it is planning to release more products that will give the business traveler more freedom and flexibility than ever before. Its new Edinburgh hub and partnership with fintech unicorn Pleo, TravelPerk is undoubtedly committing to a period of scaling. Exemplifying this is its Series D funding of $104 million awarded in January 2024, which will boost TravelPerk's AI and automation capabilities to aid its growth.
Insights
Some candidates hear
back within 2 weeks
47% female employees
22% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jan 2024
$104m
SERIES D
Jul 2023
$18.5m
GROWTH EQUITY VC
Total funding: $529.6m
Company benefits
- Competitive salary and stock options in the company
- Great healthcare benefits, including private healthcare and wellness programs
- Beautiful office with different spaces for every mood
- Fully stocked kitchen loaded with healthy food, snacks, and coffee
- Generous vacation time and flexible working hours
- The finest tech and anything else you need to do your best work
Company values
- We are owners
- Impact over effort
- A 7* experience
- We are a team
- Be a good person
Company HQ
El Parc i la Llacuna del Poblenou, Barcelona, Spain
Founders
Avi Meir
(CEO)Founded Hotel Ninjas (hotel software) acquired 2 years later by Booking.com. Previously VP of budgetplaces.com (marketplace for hotels).
Javier Suarez
(Shareholder)4 years experience at Booking.com in Business Development, where he met Avi. Served as CPO for TravelPerk, before co-founding TravelPerk, acting here as CEO.
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