Associate Director of Business Operations, Regal.io
3+ days a week in office
Outbound phone & SMS sales platform
Open for applications
Outbound phone & SMS sales platform
21-100 employees
Open for applications
3+ days a week in office
21-100 employees
Company mission
To help brands grow like never before.
Role
Who you are
- 5+ years of professional experience; Management consulting experience and/or MBA preferred, with at least 1 year of startup experience
- Generalist: You work hard, learn quickly, and like wearing many hats
- Strong entrepreneurial mindset: embrace challenges, self-motivated to work independently on tight timelines to achieve ambitious goals
- Extremely detail-oriented: organized and comfortable navigating complex work processes, tight timelines, and changing teams
- Data-driven: Analytical, excellent with excel, SQL, presenting data
Desirable
- Product-oriented - Previously have worked closely with engineering and product teams to define requirements and implement solutions
What the job involves
- Spin up and lead cross-functional initiatives that can meaningfully impact the business; drive execution and own performance
- Identify and track top key business objectives and work with teams on these objectives to ensure projects stay on track (Sample projects could include spinning up a customer insights and strategy team, helping customers understand their performance and derive more value from the product, starting the product roadmap for a greenfield product area, supporting org/hiring strategy, etc.)
- Create data-driven reports and decks for internal meetings, clients, and the board
- Initially an IC role, and we would expect you to grow into a larger role within the organization
Otta's take
Sam Franklin
CEO of Otta
Remarketing products to ‘abandoned’ customers is tough with one-way solutions like email campaigns. In practice, conversation is key, and the potential for this is larger than ever thanks to the accelerated adoption of smartphones and mobile commerce. Regal is an outbound call and SMS platform helping brands get their foot in this consumer-conversation door.
Regal facilitates event driven calls and texts that sales teams can build into a prioritized workflow, with detailed customer profiles and neat features like branded caller ID - all accessible from a dedicated agent desktop. It helps sales teams operate in a more efficient, orchestrated fashion, with greater oversight analytics for line managers.
Regal isn’t the only company looking to help brands do better customer engagement. Competition is stiff, especially from handsomely-funded contact center rivals like Five9 and Genesys. These startups offer broader omnichannel solutions and the option of more heavily automated AI services. Regal’s tighter focus on call/SMS engagement could have been a hindrance to its growth, but it appears that 2022 funding and an updated Branded Caller ID feature leads to a 25% revenue increase for its B2C customers and reaches 400 million wireless devices in the US alone.
Insights
Company
Funding (2 rounds)
Sep 2022
$38.5m
SERIES A
Jan 2021
$3.6m
SEED
Total funding: $42.1m
Company benefits
- Flexible PTO
- Medical, dental, vision insurance (80% covered by Regal Voice)
- Paid parental leave
- Happy hours, team outings, & quarterly off/onsites
- Pre-tax commuter benefits
- Complete laptop workstation
- Growth mindset, educational stipend
Company values
- Customers are royalty - We serve our customers above all else. If we don’t earn their love, someone else will
- Fast execution wins - We work with urgency and speed because by moving forward we learn more about how to solve the problem than by theorizing
- Growth mindset - Your learning curve should be as steep as the company’s growth curve
- Data beats opinion - We make decisions based on analysis and data, not anecdotes
- Enjoy the journey - We bring our whole selves to work and build meaningful friendships. We appreciate, and are kind to, each other
Company HQ
NoMad, New York, NY
Articles
Founders
Alex Levin
(CEO)A Harvard grad who took up various Director roles at Personal and Titan Steel Corporation, then served as SVP of Growth at Handy HQ.
Rebecca Greene
(CTO)A Harvard Business School grad, who then served as Senior Product Manager at Amazon, and CPO at Handy HQ.
Salary benchmarks
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