Phone Support Associate, Modern Health
$46.5-73k
Salary dependent on location of candidate
More information about location
Mental well-being platform
Job no longer available
Mental well-being platform
501-1000 employees
Job no longer available
$46.5-73k
Salary dependent on location of candidate
More information about location
501-1000 employees
Company mission
Modern Health's mission is to give as many people as possible the tools they need for resilience and mental wellness.
Role
Who you are
- 1-2 years of phone support experience at an a technology or healthcare company; early stage start-up experience preferred
- Ability to create clear and thoughtful documentation
- Experience and comfort utilizing a CRM like Kustomer, Talkdesk, and/or Zendesk
- Empathetic and loves helping others, especially when it comes to their mental health journey
- Strong verbal and written communication skills
- Works well with different kinds of people and is great at building relationships
- Excellent organizational skills and a keen eye for detail
- Ability to thrive in a rapidly changing environment, continuously learn, and successfully manage projects with a sense of urgency
- Enthusiastic and methodical when it comes to problem solving and then leveraging data to come up with creative and impactful solutions
What the job involves
- Join a mission driven Member Operations team that is focused on enhancing and supporting the member journey
- The role will be on the Member Support team and will report to the Member Operations Manager
- Develop a deep understanding of the Modern Health member journey and the various support touch points along the way
- Assist in building out a new vertical, navigating the unknown, and ultimately helping create a personable and unique member experience
- Support members via phone and ensure they are receiving the best level of care in a timely manner
- Manage member escalations and find creative solutions to get them access to care
- Assist in developing a long-term support strategy that can enable large enterprise sized launches
- Make recommendations to improve effectiveness and efficiencies or our tools through development and adoption of best practices and standardized procedures
- Complete other special projects as needed
Our take
People find work stressful and not everyone can easily access or afford care. It is estimated job burnout costs America around $200 billion in health spending a year.
Modern Health is a mental wellness platform that is attempting to de-stigmatize mental health care by making it available to everyone. Modern Health helps companies with a holistic mental wellbeing solution that can address their employee's individual needs and engage an entire workforce.
The global mental health market is predicted to grow 3.5% annually and be valued at over $500 million by 2030. Modern Health grew 20x between 2018 and 2019 and it continues to assert itself as a market leader within the space through partnerships with the likes of high-profile celebrities such as tennis player Naomi Osaka. The platform has over 75,000 users and more than 220 corporate clients including the likes of Twitter, Peloton, and Pixar, indicating a growing awareness of mental health's importance within the workplace.
Freddie
Company Specialist
Insights
Company
Funding (last 2 of 6 rounds)
Feb 2021
$74m
SERIES D
Dec 2020
$51m
SERIES C
Total funding: $167.4m
Company benefits
- Work from home stipend
- 16 weeks of parental leave
- Flexible paid time off
- 401k matching
- Work from home opportunities
- Health insurance
Company values
- People first
- Bias towards action
- Embrace the journey
- Ownership mentality
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Alyson Watson
(CEO)Alyson worked at PwC as a Senior Associate for over 2 years, before serving in Operations for Keas and Collective Health. She then used this healthcare experience to found Modern Health, where she has worked as CEO since.
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