Associate Manager, DoorDash
Merchant Strategy & Operations
$97.2-162k
Salary range dependent on location Plus Equity
Local food delivery platform
Job no longer available
Local food delivery platform
1001+ employees
Job no longer available
$97.2-162k
Salary range dependent on location Plus Equity
1001+ employees
Company mission
To empower local economies by connecting food lovers with great local restaurants
Role
Who you are
- You imagine, develop, and execute on workstreams from start to completion with minimal oversight
- You have a principled-approach to problem-solving and are naturally analytical, happy to dig deep to understand a problem using both quantitative and qualitative data. SQL experience is required
- You operate comfortably in ambiguous environments while demonstrating a strong bias for action with an eye on incremental gains alongside longer-term goals
- You demonstrate strong financial acumen, including building business cases and weighing financial trade-offs associated with strategic recommendations
- You have a customer-first mentality and display extreme ownership
- You communicate early and often and can distill complex topics into a summary for stakeholders at all levels -- both written and verbal
- You have 4+ years of relevant experience, in complex or high-growth environments
What the job involves
- As an Associate Manager for DoorDash’s Merchant Strategy & Operations team, you will drive impact by continually improving our Merchants’ experiences and focusing on delivering profitable growth for our Merchants
- You will solve problems by digging into details, executing quickly in the face of ambiguity, and building strong cross-functional collaboration
- In this role you will own the end-to-end strategy and execution that shape the success of Merchants on our platform and the direction of DoorDash’s core business, with a focus on sustainable growth and Merchant profitability
- On the Merchant team, you’ll get to the lowest level of detail by speaking to Merchants, partnering with our Sales, Support, Marketing, Product, and Data Science teams and analyzing our data to develop hypotheses for new ways to achieve your goals
- You’ll test these hypotheses in the market and refine your approach to develop best-in-world solutions
- And, you’ll also make sure to capture the Merchant voice in everything we do at the nexus of Growth, Onboarding, Operations, Product, and Strategy
- In this role, you will report to our Senior Manager of Merchant Strategy & Operations
- Solve some of the most challenging problems at DoorDash and build our next generation of products and capabilities
- Operate at the lowest level of detail to understand the impact of your decisions and iterate given insights from data
- Dive into our data, talk directly with merchants and obsess over the details to ensure we maximize our value for our merchants
- Design, run and scale experiments on everything from developing new tools for our Merchants to growth their businesses to evolving our pricing and package strategies
- Partner cross-functionally and serve as a working team lead to deliver Merchant-first solutions, with our Product, Analytics, Operations, Sales, Marketing, Finance, Support and Design teams
- Create step-change improvement for our customers through regular engagement and operating at the lowest level of detail to identify their needs
Otta's take
Theo Margolius
COO of Otta
DoorDash was an early entrant into the last-mile restaurant delivery business, which is now crowded with the likes of Uber Eats, Postmates and GrubHub. They offer restaurants an end-to-end delivery platform, generating new business and access to a network of delivery drivers.
To differentiate itself in the market, DoorDash focused on areas with fewer competitors and found success in this untapped market. Other factors, such as the company's targeting of restaurants which many not typically offer a delivery service, also contribute to its profitability. The company made its stock market debut in 2020 with one of the biggest IPOs of the year.
However, in light of increasing discontent around DoorDash's commission structure from restaurants, competition remains fierce. The business recently responded by publishing a transparent fee structure, but the number of options open to restaurants means DoorDash must fight to keep its customers loyal. Despite this, by focusing on consumer retention, logistics and technology, the company is likely able to maintain its existing growth and revenue.
Insights
Company
Funding (last 2 of 11 rounds)
Jun 2020
$400m
SERIES H
Nov 2019
$100m
SERIES G
Total funding: $2.5bn
Company benefits
- Company stock options
- Work from home stipend
- Unlimited paid time off policy
- Work from home opportunities
- Health insurance
Company values
- We are doers
- We are learners
- We are leaders
- We are one team
Company HQ
Mid-Market, San Francisco, CA
Founders
Tony Xu
(CEO)Tony studied at UCB and worked as a Matrix Partners Associate while studying for an MBA at Stanford. He combined this experience to co-found DoorDash in January 2013, and has served as CEO since June 2013.
Stanley Tang
(CPO)Previously studied Computer Science at Stanford, before working at Facebook as a Software Engineer.
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