Senior BizOps Engineer, Mastercard
Global payments technology company
Job no longer available
Global payments technology company
1001+ employees
Job no longer available
1001+ employees
Company mission
To connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
Role
Who you are
- Degree in Computer Science or related technical field involving coding or equivalent practical experience
- Experience with algorithms, data structures, scripting, pipeline management, and software design
- Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive
- Ability to troubleshoot and automate routine tasks
- We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed
- Experience in one or more of the following is preferable: Splunk SPL, Python, Javascript, Go ..
- Interest in analyzing and troubleshooting large-scale distributed systems
- We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must
- Technical environment: Linux, Kubernetes, Atlassian stack (Jira, Confluence, Fisheye, Crucible), Git, Helm templates, Mongodb, PostgreSQL, Python, Splunk, Grafana, Web APIs, Micro services, Java
- DevOps/Application Deployment or technical support experience
- Fast learner – you’ll need both technical and business background to understand what you’re doing
- Previous experience in start-up, technology or financial services preferred
- Customer-focus and driven
- Process-centric
- Aware of and comfortable with the operational constraints of a 24/7 worldwide service that can’t stand any service interruption (even planned) – planned works can be stressful at times
- Autonomous and accountable
- Pragmatic
- Dynamic and results-oriented
- Good communicator – comfortable with writing
What the job involves
- Business Operations plays a key role in leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations
- The goal of every biz ops team is to shift left to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications
- Biz Ops teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments
- A biz ops focus is also on streamlining and standardizing traditional application specific support activities and centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders
- Ultimately, the role of biz ops is to align Product and Customer Focused priorities with Operational needs
- The successful candidate will fulfill three main missions: monitor, support and deploy applications
- Application monitoring: implementing & maintaining dashboards and tools to monitor application health and performance, participate to recurring reviews, detect & analyze anomalies,
- Application support: as a support engineer, help platform users (internal teams), troubleshoot issues with the platform, dispatch and follow up with other more specialized teams (development, infrastructure) or third party vendors, or investigate incorrect application behaviors,
- Application deployment: prepare and implement new application releases rollouts and migrations
- The successful candidate will work closely with the other team members (application engineers, system & network administrators, technical architects), the application development teams, and other operational teams (customer onboarding, business operations and customer support teams, compliance and finance operations). This is not a customer facing position
- Prepare & execute procedures for new application releases/updates
- Troubleshoot application issues so that other teams can fix or work around them – implement restoration procedures as needed; follow up on raised issues
- Monitor applications health & performance
- Improve and maintain tools to monitor applications health (mainly Grafana & Splunk dashboards & alerts)
- Participate in 24/7 on-call guard duties on rotation basis
- Help improve team processes (planned works, ticket management, communication flows…)
- Schedule planned works as requested
- Review procedures so that they minimize customer impacts
- Make sure communication to impacted users is done accordingly and timely
- Write RCAs (root cause analysis) in case of production incidents
Our take
Mastercard is in the global payments business, and operates the world's fastest payments processing network. Its products and solutions have become central to everyday commerce across the world, in activities ranging from shopping and travelling to running businesses.
As the economy has become more and more digitised, Mastercard has been a leading player in helping businesses and individuals across the globe embrace card payments and digital banking. One of the world's largest companies, its revenue has seen consistent gain in the last 20 years.
The challenge for modern payments companies is that payments are always changing, as seen in the astronomical rise of contactless payments over the last decade. Mastercard's acquisition of blockchain systems, and an overall focus on leveraging its technology towards a digital economy, has placed the company in good stead to keep up to date with current trends, like cryptocurrency, in the digitised payments world.
Steph
Company Specialist
Insights
Company
Company benefits
- Gym membership
- Share purchase options
- Extra holiday purchase optional
- Work from home opportunities
- Health insurance
Company values
- Trust - integrity, respect, openness
- Agility - urgency and value through innovation
- Partnership - working as one team for the benefit of all
- Initiative - taking bold and thoughtful actions
Company HQ
Purchase, Harrison, NY
Articles
Founders
Michael Miebach
(CEO, not founder)Has served in a variety of roles at the company, including President and CPO. Currently Board Member at IBM, Accion, the World Resources Institute, the US-India Strategic Partnership Forum, and the Metropolitan Opera. They are also a Trustee of USCIB.
People progressing
Joined as VP in 2008, promoted 4 times in 11 years to their current position of Executive Vice President.
Salary benchmarks
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