Senior Business Analyst, ServiceTitan
$86-124k
Plus Bonus. Plus Equity
All-in-one operating platform for trades
Job no longer available
All-in-one operating platform for trades
1001+ employees
Job no longer available
$86-124k
Plus Bonus. Plus Equity
1001+ employees
Company mission
To serve the men and women of the field services trades with the tools, training, and support to build their businesses and achieve all their goals.
Role
Who you are
- Bachelor’s degree is preferred or equivalent work experience
- 4+ years of business operations experience in SaaS (or similar) with a strong understanding of the customer journey
- Salesforce (SFDC) administration experience required
- Experience with visual modeling, process mapping, value stream mapping, and process improvement. Using tools such as Miro, Visio or Lucidchart is a plus
- Ability to work backward from stakeholder needs to design and operationalize relevant system processes
- Excellent written and verbal communication skills with the ability to collaborate effectively with the business, operations and technology teams
- Ability to work against tight timelines; Project management experience is a plus
What the job involves
- ServiceTitan is looking for a Senior Business Analyst (Post Sales) with strong communication, organization, and critical thinking skills to join the Post-Sales Solutions team within the Customer Strategy & Operations organization
- In this role, you’ll help deliver results focusing on optimizing and automating current processes
- You’ll use your knowledge of processes and KPIs to solve business problems, leveraging technology and data-driven insights to define a scalable vision and measurable success metrics
- Successful candidates are passionate about creating positive customer experiences and can produce inventive solutions to ensure our teams make decisions with confidence
- This role will primarily support Post Sales and work cross-functionally with key stakeholders including Professional Services, Customer Success, Technical Support, Enablement, and Business Technology
- Participates in team events during the SDLC (e.g., daily stand-up, sprint planning, sprint review, sprint demos)
- Ability to analyze, translate, and define business requirements into technical solutions
- Document and analyze current and proposed future state workflows to identify areas for improvement through process mapping
- Develop user stories, use cases, and functional specifications to effectively communicate requirements to developers
- User Story prioritization to align with project roadmap and strategic initiatives
- Own project/request progress, provide updates to stakeholders, and make adjustments as needed for timely delivery
- Assist in user acceptance testing to ensure the tool meets requirements and functions as intended
- Own project/request launch by collaborating with Enablement and stakeholder teams
- Gather user feedback and analyze usage data post-launch to inform future enhancements and updates
- Perform ad-hoc or BAU requests from stakeholders
Otta's take
Xav Kearney
CTO of Otta
ServiceTitan’s software is purpose-built for trades businesses, providing a wide range of tools needed to seamlessly manage their back office and customer experiences, to power business growth.
The rising demand for home services across the country helped shine a spotlight on the lack of modern software for trades, ServiceTitan answered this call for innovation providing support to 11,800+ customers across 10 trades.
2021 saw the company reach a $9.5 billion valuation, however, in the last few months of 2022, there was talk of raising additional funds in traditional equity - as opposed to debt-like funding- which could result in a 20% lower valuation.
That said, the company is showing no sign of slowing, acquiring two more companies in 2022, and is eyeing an IPO off the back of reaching Series G in funding rounds. In addition, the company launched its next-generation operating system, Titan Intelligence, providing a suite of AI-based solutions. ServiceTitan is well set to experience further growth.
Insights
Few candidates hear
back within 2 weeks
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs and annual learning budget
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company values
- Be unapologetically you
- Bring your best
- Make bold moves
- Keep it human
- Work your way
Company HQ
Downtown, Glendale, CA
Founders
Ara Mahdessian
(CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, working to present as President.
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