Desktop Support Engineer, Adyen
Payments platform built to grow businesses
Be an early applicant
Payments platform built to grow businesses
1001+ employees
Be an early applicant
1001+ employees
Company mission
Adyen's mission is to make payments choices easy for merchants.
Role
Who you are
- You have around 1-3 years of experience in desktop support and helping people troubleshoot their IT-related issues
- You are able to navigate through the terminal and troubleshoot IT related issues in Linux/UNIX based systems
- Knowledge of scripting languages such as Bash or Python, with practical skills in automating repetitive tasks and streamlining the end-user experience
- You have been administering services such as Google Suite, Zoom, OKTA, and LDAP
- You are experienced with managing a large fleet of MacOS corporate devices leveraged by enterprise systems like JAMF or similar
- You have experience administering new joiners' onboarding sessions and IT user training
- A flexible team player who can work independently and make informed decisions with a good understanding of up to date IT security practices
- You have experience with writing and maintaining technical documentation
Desirable
- Worked with config management systems such as Puppet, Ansible, or similar
- Experience with centrally managed packages, and you are able to deploy, update, and maintain applications on Apple end-user devices
What the job involves
- We are looking for an Desktop Support Engineer at the start of their career to provide comprehensive support to our teams and employees in resolving IT-related issues
- Going beyond first-line support, showcasing your proactive nature and eagerness to take on additional responsibilities with a hands-on attitude and a genuine passion for assisting others in optimizing the productivity of our dynamic workforce
- Provide a wide range of desktop support to all our employees. You are comfortable doing this face-to-face and remotely via ticketing, internal messaging, emailing and calling
- Play a key role in optimizing our processes and systems
- You will proactively analyze repetitive tasks and issues, employing automation techniques to streamline manual processes and improve operational efficiency
- Work together with our team members all across the globe
- Provide comprehensive support for Apple device issues, user and systems access, networking, and other IT-related tasks
- Make sure our IT systems and functionalities are up to date and aligned with our evolving business needs
- User onboarding and offboarding
Application process
- We aim to get back to you regarding your application within 5 business days
- Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role
Our take
Adyen has been one of the most successful businesses in Europe over the last decade. When it went public in 2018 at a valuation of €7bn, it raised over €1bn and its share price popped on the first day, resulting in a valuation of €14bn. Its valuation has continued to climb by the billions.
Adyen competes with large players like PayPal, as well as outsized startups like Stripe, to power payments and provide other infrastructure to conduct digital transactions. Disrupters in the field have been buoyed by a strong rise in eCommerce activity, where some or all of a transaction by a customer is made either online or by mobile.
Adyen has been one of the companies riding the wave by helping to reduce the friction between a company choosing to take payments online, and actually being able to do it. That can take multiple steps and agreements across numerous countries — Adyen’s pitch is that it essentially handles all of it in the backend as a service for its users. Notable partners have included Autocanteen, a touchless self-checkout solution for the hospitality industry, and BILL, a small business-focused fintech platform.
Steph
Company Specialist
Insights
Many candidates hear
back within 2 weeks
36% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Sep 2015
$55.1m
GROWTH EQUITY VC
Dec 2014
$250m
SERIES B
Total funding: $322.8m
Company benefits
- Global exchange program
- Weekly happy hour
- Delicious healthy lunches
- Phantom share package
- Yearly trip to Amsterdam
- Paid holidays
- Work from home opportunities
Company values
- We build to benefit all customers (not just one)
- We make good choices to build an ethical business and drive sustainable growth for our customers
- We launch fast and iterate
- Winning is more important than ego; we work as a team - across cultures and time zones
- We don’t hide behind email, instead we pick up the phone
- We talk straight without being rude
- We include different people to sharpen our ideas
- We create our own path and won’t be slowed down by “stewards”
Company HQ
Nieuwmarkt en Lastage, Amsterdam, Netherlands
Articles
Leadership
Pieter Van Der Does
(CEO)Previously Chief Commercial Officer at Bibit (payments company) before co-founding Adyen in 2006.
Salary benchmarks
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