Senior Manager of Business Operations, Included Health
$114.3-193.2k
+ Equity, Salary dependent on location
Digital healthcare provider
Be an early applicant
Digital healthcare provider
1001+ employees
Be an early applicant
$114.3-193.2k
+ Equity, Salary dependent on location
1001+ employees
Company mission
To raise the standard of healthcare for everyone, everywhere.
Role
Who you are
- A strong candidate for this role will be highly organized, able to drive progress across very cross-functional workstreams, analytical, and flexible / interested in working across a broad range of business problems across Included Health’s full P&L
- Bachelor's degree or equivalent practical experience
- Passion for raising the standard of healthcare
- 7+ years of relevant professional experience with at least 5 of your 7+ years of experience were in management consulting, high growth startups, investment banking, private equity or venture capital
- Outstanding analytical abilities and instincts
- Natural ability to create effective relationships, influence, and collaborate
- Operate comfortably and effectively in ambiguity
- Excellent written and verbal communication, problem-solving and business judgment skills
- Proficient in spreadsheet analysis (Excel, Google Sheets), data visualization (Looker, Tableau) and reporting
- Prompt and regular attendance at assigned work location
- Ability to remain seated in a stationary position for prolonged periods
- Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment
- No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required
- Ability to interact with leadership, employees, and members in an appropriate manner
What the job involves
- As a Senior Manager within our General Management team, you will be working on a wide range of complex business needs of our rapidly scaling business. You will leverage project and program management, strategic thinking, problem solving, and analytical skills to keep our business on pace and on task.
- You will monitor key performance indicators for the business, run the business operations forums to review progress against business targets and drive the business toward key decisions, where needed. When progress slows, you’ll work closely with cross-functional partners to diagnose the problem, develop a strategy to address issues, execute that strategy, and measure effectiveness.
- Our team partners with senior leadership to run critical initiatives that cross-cut our organizations and deliver high impact results. You will work collaboratively with our partners across Product, Go-to-Market, Finance, Analytics, Care and Clinical Operations teams to build & improve products that deliver value for our buyers and provide a transformational healthcare experience for our members.
- You collaborate and approach your work with humility, empathy, creativity, intellectual horsepower, and an enduring hunger to achieve results. Your passion for transforming healthcare motivates you to work harder and reach farther. You will be part of a small and nimble team that will help to change the way healthcare is experienced by millions of members
- Build, monitor and analyze the health of Included Health’s businesses overall through dashboards, ad-hoc analyses, and ongoing ‘run the business’ forums to track performance against business plans
- Drive ongoing operational reviews for Included Health’s key performance indicators, including Revenue, Bookings, Pipeline, and Profitability; partner with cross functional stakeholders to develop plans to address areas of opportunity, as needed
- Partner with product and operations to solve key business problems and drive change
- Partner with finance and go-to-market teams to develop business and growth plans
- Own strategic projects to improve performance against key business indicators, including performance guarantees, engagement, savings generation and ROI demonstration. This includes defining the problem, developing a strategy, reporting to bring the org along on deeper understanding of the problem space, and driving cross-functional alignment
- Collaborate on business planning processes and quarterly Board planning
Our take
As the name suggests, Included Health is on a mission to raise the standard of healthcare for everyone, offering inclusive, integrated virtual care and navigation.
It differentiates itself from competitors with its emphasis on improving health outcomes and challenges faced by communities including LGBTQ+ and BIPOC. The negative healthcare experiences faced by these marginalised groups means they often avoid care at a rate that is around 3x greater than the border US population, putting their health at risk.
With healthcare still fragmented and focused on one-size-fits-all solutions, Included Health is disrupting the market by using technology to match patients quickly with the best care, no matter where they live. It currently counts retail behemoths Walmart and Home Depot as customers.
Freddie
Company Specialist
Insights
Company
Funding (last 2 of 6 rounds)
Sep 2020
$175m
GROWTH EQUITY VC
May 2018
$66m
SERIES D
Total funding: $347m
Company benefits
- Comprehensive medical, dental and vision plans
- All employee spouses and children can access Included Health services at no cost
- For time off, take it when you need it with our unaccrued discretionary time off for all exempt employees
Company values
- We put the member first - Members are the center of our universe. We take the member’s call, hanging up on the boss if we need to. We work together to achieve health outcomes and member moments worth celebrating. We advocate for a healthcare system that works for everyone
- We're here for outcomes - We know that effort is not a substitute for impact. We reward problem solving, removing obstacles and getting it done with integrity. We take accountability for our outcomes, good or bad
- We seek diverse perspective - Diverse voices make a meeting. We walk away from the echo chamber. We create space for different points of view and bring data to inform our thinking. We speak with candor, debate with respect, listen to feedback and follow through with action
- We value change - We know change is our opportunity and adaptation is our super power. We move towards gray spaces, understanding that we may not get it right the first time. We manage ambiguity and are always ready to take on new challenges. We are lifelong learners
- We lead the way - We ask ourselves every day, “is there a better way?” We work together to spark innovation, break down barriers and make wise bets. We encourage unconventional thinking that inspires and works to solve complex problems
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Owen Tripp
(CEO & co-founder)Previously served as a Senior Consultant at Accenture before joining eBay as the Manager and Founder of User Behaviour Intelligence in 2004. Co-founded Reputation.com in 2006, and served as its COO from 2008 to 2012. Was an Advisor at Pathbrite and Life360.
Lawrence "Rusty" Hofmann
(Co-Founder)Studied Medicine at Ohio State, Johns Hopkins and Stanford. Was Assistant Professor at Johns Hopkins from 2000 to 2005, and is now Professor of Interventional Radiology at Stanford. Co-founded Grand Rounds, rebranded to Included Health, in 2012. Is Medical Director at Stanford Health Care.
Diversity, Equity & Inclusion at Included Health
- We’re committed to creating teams that reflect the diversity of our members and ensuring a welcoming and inclusive workplace for people of all backgrounds, beliefs and identities. We’re proud to support our employee resource groups for Women, People of Color, Parents, members of the LGBTQ+ community, and more
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