• You will demonstrate excellent regulatory, process and systems design, data analytics, and documentation abilities
• 6+ years as a project or program manager with direct experience in BSA/AML compliance and operations or 8+ years in relevant KYC role
• A strong analytical and metrics driven approach to create substantiated solutions
• Strong knowledge in BSA/AML regulations, risks and typologies
• Superb organization skills with the ability to manage competing priorities
• Excellent verbal and written communication skills
• Adaptability in an agile and fast-paced environment
• Ability to execute independently and work with team members of all levels
• A mindset to deliver results proactively, resourcefully, and methodically

Desirable

• We are seeking a Know Your Customer (KYC) Program Manager to support the continued advancement of our Customer Onboarding & Management program
• Our mission is to make banking and financial services accessible to the underserved and unbanked by designing and implementing an outstanding compliance program to help grow the Cash App business while protecting the broader financial ecosystem and the Company
• You will support the Customer Onboarding & Management team by leading the design, development, and implementation of preventative and detective measures to enable proper detection and ongoing due diligence as part of the KYC program
• You will collaborate with Compliance Leads and other business stakeholders to ensure our program complies with all applicable laws and regulations across jurisdictions
• Evaluate current policies, operational processes and procedures to ensure compliance with applicable laws, regulations and industry best practices
• Identify and evaluate BSA/AML CDD and EDD requirements for new and existing products or features
• Build tactical and scalable solutions for operational teams to manage compliance tasks and risks
• Make recommendations for and execute on process improvements and procedure updates for the KYC team
• Draft and maintain relevant documentation and content for changes to the program in accordance with regulatory updates, new products, and overall Compliance team policies and procedures
• Communicate the progress of and oversee the end-to-end implementation of each operational change to leadership and relevant stakeholders
• Operate as a go-to person (e.g. directly responsible individual) and key decision maker on all matters relevant to the KYC Program
• Stay apprised of regulatory developments, industry trends and Block roadmaps to drive decisions