Business Development Manager, Chetwood
Digitally native financial services
Job no longer available
Digitally native financial services
201-500 employees
Job no longer available
201-500 employees
Company mission
To challenge every aspect of how financial services firms operate today.
Role
Who you are
- 24m previous experience working in a sales or account management role within the financial services industry is essential
- 12m previous experience in a mortgage related sales or account management role is desirable
- Intermediate level skills in Microsoft Word and Excel are essential
- Advanced knowledge of the mortgage market (products and regulation) is essential
- Intermediate knowledge of mortgage distribution routes is desirable
What the job involves
- The BDM role will be responsible for a geographical area driven by postcode
- They will take full responsibility for sales activity and driving organic mortgage lending from their individual territory
- They will also be responsible for planning, developing and delivering the overall sales strategy for their area
- They will support brokers & intermediaries with ModaMortgages sales training and development to ensure our business plan is delivered at the desired margin
- They must possess a proven track record of delivering and achieving targets and objectives and
- Driving business forward and enhancing growth
- Deliver agreed mortgage loan completion and associated activity targets in accordance with pre-determined Key Performance Indicators and through provision of face to face and telephone support (through self and team) to channel partners
- Utilise account development strategies to grow & develop partner relationships and create opportunities to deliver incremental, quality mortgage business
- Prepare, maintain and deliver an account management plan for your key partners & implement a programme of review meetings to ensure constant review cycle (Research, Plan, Implement, Review)
- Identifies new business opportunities as and when needed to ensure territory size is adequate to fulfil the banks’ lending requirements
- Demonstrate full understanding of the brands product suite and sales process through successful completion of the induction programme and on-going training
- Establish and maintain effective communication and relationships with all internal management, stakeholders and departments
- Clear demonstration of adherence to due diligence with brokers both at initial stages and on an ongoing basis in line with documented procedures
- Ensure that all communications with intermediaries are professional and that they address any identified training that is required and deemed necessary to ensure compliance and due diligence being maintained
- Ensures all communication to territory partners and intermediaries are delivered in a timely manner and that any relevant messages are embedded within key account contacts
- Promote and develop awareness of products and proposition in our chosen markets to channel partners through attendance at events, meetings and roadshows
- Contributes to product development by sharing ideas in order to generate new business through communications with line management and other key stakeholders e.g. Mortgage Product Manager
- Provide feedback to Line Manager and relevant colleagues on any service issues that intermediaries raise, ensuring our service proposition is appropriately maintained
- Deals effectively with queries and complaints in accordance with Bank guidelines and standards of service
Salary benchmarks
Otta's take
Theo Margolius
COO of Otta
Consumer frustration with traditional banking is rising steadily. Chetwood is one of a crop of digital-led financial services companies looking to take a more customer-centric approach to banking.
Chetwood markets itself as a digitally native bank which creates targeted products that are designed to better serve individual customers' needs. The company was founded by a former HSBC and Bank of America executive, which has helped Chetwood to identify crucially underserved sectors of the banking market. In 2022, Chetwood acquired long-term partner Yobota, which has allowed it to expand its BaaS offerings considerably.
Digital banking is a fast-growing and incredibly competitive market, and Chetwood will have to compete with both legacy banks (which are becoming increasingly digitised) and new disruptors, such as Zopa and Tymit. However, the company has displayed impressive agility and ambition. For example, Chetwood released its challenger credit card Wave in 2022. With its flexible approach to late payments, Wave is likely to attract a considerable user base in the coming years.
Insights
Few candidates hear
back within 2 weeks
21% female employees
22% employee growth in 12 months
Company
Funding (2 rounds)
Aug 2020
$12.9m
GROWTH EQUITY VC
Mar 2018
$64.5m
GROWTH EQUITY VC
Total funding: $77.4m
Company benefits
- Life insurance
- Pension
- Private medical insurance (incl. dental & vision)
- Free breakfast & drinks
- Monthly social events
Company values
- That a target market should be a target market - We know that customers have different needs. So, instead of creating one product to try and address them all, we create specific products for individual groups of customers. We do this so we can create better products for our customers
- That banking products are too generic - Sure, there are a lot more apps out there, but the fundamental products are just the same. We want our products to be dynamic, so we built the world’s first Reward Loan, where the rate reduces as the credit score increases
- In clear, conduct-friendly product design - We design every element of our products, reviewing each feature and re-assessing its value. We’re clear and transparent. We test every part of the journey and every line of copy with our target market until we’re certain they clearly understand it
- That technology can hold you back - That’s why we build ours from scratch. We use a low cost, full stack banking model leveraging a cloud-based supply chain of partners. This gives us the flexibility to stand up new products quickly and to change features and pricing in real time
- That digital should be cheaper - Our costs are kept low by using serverless technologies to support extreme digital journeys. We offer pre-approved, real rate journeys, with digital contact only through onboarding and servicing. This keeps costs low for our customers.
- That you can never have too much data - At the core of all our products is leading data and analytics capabilities. Data, AI and machine learning enhance our decision making and deliver better returns. For our customers, data-sharing with partners enables a seamless one-click buying journey
Company HQ
Wrexham, UK
Founders
Andy Mielczarek
(CEO)Previously worked as the Head of Customer Service at HSBC, and was CFO of Marks and Spencer Financial Services. Also worked as First VP of Commercial Finance for Bank of America.
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