Payment Operations Manager, Block
$104.5-184.3k
+ Employee Stock Purchase Program, Salary dependent on location
Financial services ecosystem
Be an early applicant
Financial services ecosystem
1001+ employees
Be an early applicant
$104.5-184.3k
+ Employee Stock Purchase Program, Salary dependent on location
1001+ employees
Company mission
To create better tools to help everyone access the economy.
Role
Who you are
- 5+ years experience in the payments industry at either a bank, acquirer, fintech, or similar
- Strong understanding of the end-to-end payments ecosystem, including payment methods, card networks and rules, acquiring and processing, and the regulatory environment
- Experience working cross-functionally with Payment Partnerships, Finance, Data Science, Product and Engineering to identify, evaluate, and size opportunities in order to effectively prioritize work
- Experience driving continuous improvement projects, where you’ve applied deep knowledge to uncover and execute both short and long term optimizations
- Exposure to and experience working with multiple external partners in the payments supply chain
- Strong business analytic skills, including the ability to use data to drive and influence business requirements
- Excellent business acumen, communication skills, and self starting attitude
- Proficiency with analytics platforms (Mode, Tableau, Looker), expert in a spreadsheet (Google Docs, Excel), and SQL skills greatly preferred
- Experience working in an ambiguous space and driving projects from ideation to launch
What the job involves
- The Payments Team at Cash App & Afterpay is responsible to build and maintain a resilient, optimized, and innovative payments ecosystem, ensuring that customers can seamlessly move money into and out of Cash App.
- We identify and drive strategic initiatives to enhance our payments platform and partner with the product development teams to build best in class payments infrastructure. Our day to day work includes monitoring, triage, and investigation for payment success, cost validation and reporting, scheme rules and post-transaction flows.
- Reporting to the Acquiring Operations Manager, you’ll be responsible for driving operational excellence for our complex ecosystem of gateways and acquirers. This includes identifying and driving strategic optimizations, investigating and problem solving, and participating in cross-functional initiatives aimed at driving payment acceptance and building trust. We’ll rely on you to advocate for a healthy payments ecosystem for our customers and our partners, finding new innovative solutions that position Cash App for future success and growth
- Manage payment operations across multiple acquirers, gateways, networks, and product types
- Partner closely with our Product Data Science and Financial Platform Engineering teams to maintain and iterate on our data analytic tools which support KPIs for payment success rates
- Triage and investigate reported payments escalations across multiple channels, while providing timely and accurate responses to our internal and external partners
- Enjoy getting into the weeds to deeply understand our systems to address day-to-day needs and also look for patterns or gaps which may lead to more strategic opportunities
- Design and monitor reporting that capture deep insights related to processing performance, including both payment industry standards, as well as Cash-specific metrics
- Partner and collaborate internally across multiple stakeholders (including data science, product, legal, finance, and engineering) to scope, influence, and drive implementation of optimizations and new payment ideas
- Be a proactive executor and have a bias to action, working autonomously and with our internal and external partners to jump into the details and problem solve
- Become an expert in core payments and support infrastructure, tools, systems, and data
Our take
Block is a financial services technology company comprising of Square, Cash App, Spiral, TIDAL, and TBD. Its biggest brand, Square, offers hardware and software for small to medium-sized businesses enabling them to manage the entire payment lifecycle. It functions similarly to Shopify and Stripe, but has paired online payment processing with physical devices such as registers, payment terminals, and mobile card readers.
The business was originally founded as Square in 2009 by Jack Dorsey of Twitter fame. Already well-established with SMEs all over the globe, Square has significantly benefited from the increased demand for mobile payment systems. Its order management feature remains a go-to tool for small businesses that otherwise didn't have the proper infrastructure in place when demand for home delivery surged.
Square rebranded as Block in December 2021, with the Square brand name remaining in place for their seller business. The company has since come under fire for its security practices, facing lawsuits in relation to a major breach of CashApp user data, and in 2024 announced plans to reduce its workforce in order to cut costs. Despite these setbacks, there is every chance the business will move past this, though it may take some time to rebuild trust in its product.
Kirsty
Company Specialist
Insights
Few candidates hear
back within 2 weeks
19% employee growth in 12 months
Company
Company benefits
- Healthcare coverage (Medical, Vision and Dental insurance)
- Health Savings Account and Flexible Spending Account
- Retirement Plans including company match
- Employee Stock Purchase Program
- Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
- Paid parental and caregiving leave
- Paid time off (including 12 paid holidays)
- Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
- Learning and Development resources
- Paid Life insurance, AD&D, and disability benefits
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Jack Dorsey
(CEO)Having studied at and dropped out of New York University, Jack founded Twitter in March 2006, where he has served as CEO since. He co-founded Square with Jim in February 2009, and has remained its CEO ever since.
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