Sales Development Representative, Customer.io
$60k
+OTE
Automated marketing messaging platform
Job no longer available
Automated marketing messaging platform
201-500 employees
Job no longer available
$60k
+OTE
201-500 employees
Company mission
Customer.io's mission is to empower marketers to create thoughtful messages.
Role
Who you are
- Experience with or knowledge of marketing automation platforms
- Previous work for a SaaS company, or understanding of more technical platforms
- Excellent written and verbal communication skills
- Motivated with a self-starting attitude
- Mid-market + Enterprise prospecting a plus
- You're personable and outgoing - As a 100% remote company most of our meetings are virtual and would love to see your personality shine through the camera
- You take accountability when it comes to managing your workload and numbers
- You're naturally curious and willing to ask questions
- You're always learning, whether it's about the product or use cases and how we help our customers and potential prospects
- You're an outside-the-box thinker and willing to try new and creative approaches to cold outreach
What the job involves
- Prospecting: Use our tech stack (Apollo, LinkedIN SalesNav, Salesforce, Crunchbase, etc.) to identify and create an ongoing list of new leads in our target market in order to book qualified sales meeting for our Sales Executives
- Team Engagement: Collaborate with the team to hone and develop new and meaningful outreach strategies
- Work with Sales Executives to understand prospect goals, challenges, and use cases
- Gain product knowledge with internal training (via SDR Team/Sales Enablement)
- Outreach: Focus on daily activities such as email, calling, and LinkedIn to connect with your prospect where they are most likely to respond
- Key Performance Indicator minimum expectations: 100 dials per week, 200 Emails per week, 50 LinkedIn tasks per week
- Give real-time feedback on outreach learnings and insights with the sales and marketing team
Application process
- 30-minute video call with Maria Diaz, Recruiter
- 60-minute video call with Rebekah & Kaleb, Hiring Team
- 30-minute interview
- 20-minute role play
- 10 minutes for closing remarks and questions
- 30-minute final video call with the Hiring Team
Our take
Many businesses fail to achieve their marketing goals because they send impersonal messages to potential customers that do not incentivise them to take the desired action. Customer.io is a marketing automation tool that is setting out to change this by allowing companies to send hyper-targeted messages to specific audiences, driving retention and conversion.
It differentiates itself from competitors such as Klaviyo and Braze by using real-time behavioural data and advanced segmentation which allows marketers to target people based on personal attributes and web history.
Moreover, it provides users with the option to target specific audiences on multiple channels alongside emails, such as Facebook and Google. It already counts over 3,800 companies among its clients, including Reddit, Segment and Mapbox.
In January 2022, the company launched a mobile software development kit for iOS and Android, as well as announcing new integrations with data warehouse providers, including Amazon Redshift, Microsoft SQL Server, Snowflake, and Google Bigquery. Going on to raise considerable investment that year, Customer.io now plans to speed up product innovation and grow its team, as it seeks further success and growth into the future.
Freddie
Company Specialist
Insights
Company
Funding (last 2 of 5 rounds)
Aug 2021
$5m
SEED
Mar 2017
$3.4m
SEED
Total funding: $9.9m
Company benefits
- We pay 100% medical, dental, vision, and supplemental insurance premiums for you AND your family
- Up to $200 USD per month to be used for your healthy living needs, including gym membership, acupuncture, massage, or bike repairs
- Unlimited PTO - We recommend at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 12 weeks paid parental leave for birth, adoption, or foster care
- For birth, adoption, or foster care
- 401k retirement matching - Up to 5% dollar-for-dollar match to retirement contributions
- Up to $2,000 USD to help you get your home office set up so you can do your best work and $1,000 USD each year to keep improving your setup
- Remote-first company - a distributed team allows for greater collaboration, agility, and creativity
- Global footprint - Spanning over 36 countries, everyone can bring their unique skills and perspectives
- Up to $200 USD per month for your internet and cell phone plans
- Up to $300 USD per month co-working space reimbursement
- Up to $2,000 USD reimbursement per year to use on learning & development - conferences, books, classes, or workshops, anything that will help you develop your skills
- 1 month double-paid sabbatical after four years
- Company travel - Opportunities to meet in-person with your peers
Company values
- Empathy - We feel connected to our work and team when we can serve our customers in the best way possible
- Transparency - Embrace open communication to foster collaboration, innovation and grounded decision making
- Responsibility - Create an environment of accountability and autonomy to excel together
- Awkwardness - Celebrate our uniqueness and support our teams in an inclusive way
Company HQ
Nob Hill, Portland, OR
Articles
Leadership
Colin Nederkoorn
(CEO)Extensive experience in product management. Most recently was Product Manager at LendingTree for 1 year and then Head of Product at ChallengePost for 2 years.
John Allison
(Board Member)Worked various roles in software engineering since 2014. Previous Software Engineer at Gilt Groupe for 1 year and then became Head of Engineering at ChallengePost.com for 2 years.
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