Information Security Analyst, Interactions
Intelligent virtual assistants
Job no longer available
Intelligent virtual assistants
201-500 employees
Job no longer available
201-500 employees
Company mission
To help leading brands have millions of productive conversations with their customers every day, no matter if they’re talking, tapping, typing or swiping.
Role
Who you are
- Good understanding of information security concepts, frameworks, and best practices
- Ability to take initiative and work both independently and as part of a team
- Proven ability to communicate effectively with all levels of an organization
- Ability to build consensus and influence key internal stakeholders
- Comfortable working in a fast-paced and evolving environment
- Excellent project management skills
- 2+ years of related experience preferred
- Certification, or pursuit of certification in cybersecurity
- Experience with security controls for operating systems, applications, and networks
- Experience with MITRE/CVE and similar vulnerability reporting frameworks
- Familiarity with the business impact of security tools, technologies and policies
- Solid knowledge of operating systems, networks, TCP/IP, and related concepts
- Working knowledge of the following concepts and/or tools:
- Threat and Vulnerability management
- Cybersecurity frameworks (e.g., NIST CSF, CIS 18, ISO27001)
- Risk Management
- Disaster recovery and Business continuity
- Network security tools and appliances
- Identity and access management, single sign-on, and related tools
- IDS/IPS, EDR, SIEM, and related tools
- Common web application security vulnerabilities
- CMMI or similar maturity models
What the job involves
- As a member of the Corporate team, you will be a part of the backbone of a company that builds and brings to market artificial intelligence technologies, including natural language processing and cognitive computing
- You will build best practices that will serve internal (and sometimes external) customers and business partners
- The Information Security Analyst will have primary responsibility for developing, documenting, executing, maturing, and supporting several key program initiatives within the Information Security portfolio:
- Third-party/supply chain risk management
- Disaster Recovery and Business Continuity
- Incident response
- Threat and Vulnerability management
- Identity and Access management
- Specifically, the Information Security Analyst will:
- Manage and execute the TPRM process
- Coordinate the classification and tiering of vendors by risk and criticality
- Partner with Sales and Account Managers to facilitate responses to customer security audits, RFPs, and similar inquiries about Interactions’ product and enterprise security posture
- Maintain a collection of customer, vendor and RFP responses for use in future events
- Summarize technical details into high-level requirements for presentation to CISO and other management
- Regularly communicate with internal and external stakeholders regarding all aspects of the infosec program
- Help ensure overall compliance with governance and security models (e.g. NIST Cybersecurity framework controls, Interactions policies, standards, and procedures)
- Respond to requests for assistance from business units and other internal customers
- Help manage relationships with existing security vendors and identify opportunities for improved engagement
- Contribute to the ongoing document lifecycle of Interactions policies, standards, and procedures
- Support the security and IT teams with various efforts, projects, and programs
- Look for opportunities to further develop and mature security program initiatives
- Assist and support the CISO in all program areas and stand in as proxy when needed
- Keep CISO apprised of activities, issues, commitments, etc
Otta's take
Xav Kearney
CTO of Otta
Customer service agents are a valuable asset to any enterprise but the cost of training and the high turnover is not business-friendly. Creating a platform that allows for digital transaction processing while also responding to natural language patterns would help solve this issue. Interactions is setting out to develop this solution and has created an award-winning natural language understanding technology.
Customer digital accessing interfaces have encountered many problems due to the lack of correspondence relative to interpreting natural speech patterns, particularly regarding accents and with background noise. Interactions’ system is designed to accommodate all speech patterns while also being tailored to reflect whichever brand is utilizing the service. With human related speech interaction, customers can feel like they are talking to a person rather than a robot.
A variety of companies, including Hyatt, Best Western, and Humana have incorporated Interactions technology to improve overall customer experience while reducing costs. With the global intelligent virtual assistant market projected to grow rapidly over the next few years, Interactions do face competition from the likes of eGain and Nuance. However, Interactions' commitment to creating genuinely interactive, responsive, and customizable interfaces has led to its launch of new products like Trustera, a sensitive information redaction platform, keeping the company fresh and innovative. It is also preparing for a new phase of growth in 2023 through key leadership hires.
Insights
-7% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Aug 2016
$56m
LATE VC
Mar 2015
$9.4m
EARLY VC
Total funding: $151.2m
Company benefits
- Equal opportunity employer
- 401k plan
- Company equity
- Work from home opportunities
Company values
- We are passionate about transforming customer experience
- We are obsessed with our customers' success
- We respect each other
- We embrace disruption
- We do what we say
- We create opportunity
Company HQ
Bellingham, Franklin, MA
Founders
Michael Iacobucci
(CEO)Michael started their career as a Cullinet Software Financial Manager before working at Phoenix Technologies as Corporate Controller. They served as CFO of Books24x7 and CEO of Idiom Technologies for a combined 11 years before founding Interactions in December 2008.
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