Intelligent virtual assistants
Job no longer available
Intelligent virtual assistants
201-500 employees
Job no longer available
201-500 employees
To help leading brands have millions of productive conversations with their customers every day, no matter if they’re talking, tapping, typing or swiping.
Customer service agents are a valuable asset to any enterprise but the cost of training and the high turnover is not business-friendly. Creating a platform that allows for digital transaction processing while also responding to natural language patterns would help solve this issue. Interactions is setting out to develop this solution and has created an award-winning natural language understanding technology.
Customer digital accessing interfaces have encountered many problems due to the lack of correspondence relative to interpreting natural speech patterns, particularly regarding accents and with background noise. Interactions’ system is designed to accommodate all speech patterns while also being tailored to reflect whichever brand is utilizing the service. With human related speech interaction, customers can feel like they are talking to a person rather than a robot.
A variety of companies, including Hyatt, Best Western, and Humana have incorporated Interactions technology to improve overall customer experience while reducing costs. With the global intelligent virtual assistant market projected to grow rapidly over the next few years, Interactions do face competition from the likes of eGain and Nuance. However, Interactions' commitment to creating genuinely interactive, responsive, and customizable interfaces has led to its launch of new products like Trustera, a sensitive information redaction platform, keeping the company fresh and innovative. It is also preparing for a new phase of growth in 2023 through key leadership hires.
Steph
Company Specialist
-7% employee growth in 12 months
Aug 2016
$56m
LATE VC
Mar 2015
$9.4m
EARLY VC
Bellingham, Franklin, MA
Founders
Michael Iacobucci
(CEO)Michael started their career as a Cullinet Software Financial Manager before working at Phoenix Technologies as Corporate Controller. They served as CFO of Books24x7 and CEO of Idiom Technologies for a combined 11 years before founding Interactions in December 2008.
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