User Researcher, OVO
9 Month FTC
£53-60k
+ On-target bonus of 15%
More information about location
1+ day a week in office
Powering human progress with clean affordable energy for everyone
Open for applications
Powering human progress with clean affordable energy for everyone
1001+ employees
Open for applications
£53-60k
+ On-target bonus of 15%
More information about location
1+ day a week in office
1001+ employees
Company mission
OVO is a leading energy technology company determined to create a world with clean, affordable energy for everyone. Using energy, technology and people power, the company is on a mission to lower its carbon emissions to zero by 2035, helping customers reduce theirs at the same time - they call this Plan Zero.
Role
Who you are
- Strong qualitative and quantitative skills
- Experienced working on a range of complex project types including strategic discoveries
- Proficiency in a range of techniques and research methods that you know how and when to apply and can train others to use
- A strategic approach to research planning and coordination
- A rigorous and versatile approach to research analysis
- Presentation skills and confidence in playing back findings to audiences of different levels and disciplines
- The confidence and experience required to work autonomously on complex projects whilst also committing to achieving shared team goals
- Significant experience working with agile teams, as well as experience with evidence-based and human-centred design frameworks
- Enthusiasm to challenge yourself, learn more and teach others
- Adaptability to respond to changing circumstances and adjust research approaches where necessary
- An in-depth theoretical and practical knowledge of ethical best practice for user research
- The ability to mentor and coach more junior researchers to help them navigate their own challenges
What the job involves
- We’re looking for an enthusiastic and talented User Researcher who wants to work on complex projects and support multiple product teams to help us reach Plan Zero
- As a User Researcher you will report into the User Research Lead and collaborate with a wide range of other disciplines
- Working closely with designers, you’ll develop and execute research plans to support product development on a daily basis
- You will also work with and mentor other researchers to develop and improve our collective expertise and ways of working
- We’re building the future of zero carbon living and we’ve got a lot to do. You’ll be planning, analysing, and communicating research, and helping to identify where it's needed
- We see user research as a team sport so you’ll involve as many people as possible in generative and evaluative activities, collaborative analysis, and sharing evidence and insights. And as part of our user research practice you’ll help build up our research operations
- Reporting to: Tristan Ostrowski
- Strong qualitative and quantitative skills
- Experienced working on a range of complex project types including strategic discoveries
- Proficiency in a range of techniques and research methods that you know how and when to apply and can train others to use
- A strategic approach to research planning and coordination
- A rigorous and versatile approach to research analysis
- Presentation skills and confidence in playing back findings to audiences of different levels and disciplines
- The confidence and experience required to work autonomously on complex projects whilst also committing to achieving shared team goals
- Significant experience working with agile teams, as well as experience with evidence-based and human-centred design frameworks
- Enthusiasm to challenge yourself, learn more and teach others
- Adaptability to respond to changing circumstances and adjust research approaches where necessary
- An in-depth theoretical and practical knowledge of ethical best practice for user research
- The ability to mentor and coach more junior researchers to help them navigate their own challenges
Salary benchmarks
Our take
On average, home energy represents 26% of our carbon footprint. Ovo Energy wants to bring this to zero by providing cheaper, greener and simpler energy to customers. They are analysing meter data to deliver easy, personalised actions, turning electric vehicles into power stations with clever chargers, and building energy-efficient heaters. For households, their offering is organised into four different energy plans. that include interest rewards on energy credit balance.
In 2020, OVO completed the acquisition of SSE Energy Services' retail arm for £500 million, meaning that the challenger brand now has around 4 million customers in the UK.
While helping Ovo members halve their carbon footprints, the company is also working towards becoming a net zero carbon business by 2035. The challenges ahead for the company include encouraging consumer behaviour change, shifting towards subscription models for home energy use.
Freddie
Company Specialist
Insights
Many candidates hear
back within 2 weeks
42% female employees
14% employee growth in 12 months
Company
Employee endorsements
Inspiring mission
"The mission to provide Green energy to all customers, and to enable all our customers to start on a journey towards zero carbon living is written in..."
Funding (last 2 of 3 rounds)
Jul 2023
$261.1m
GROWTH EQUITY VC
Feb 2019
$261.1m
GROWTH EQUITY VC
Total funding: $562.6m
Company benefits
- Annual Discretionary Bonus
- 9% Flex Pay - extra on top of your core pay to use as you like. You can take it as cash, use as your pension contribution, or choose to spend it on a huge range of flex benefits (tech schemes, EV leasing and more!).
- Flexible / Remote Working
- Personal Development Allowances and Free Access to OVOLearn - our very own training platform
- 34 Days Holiday (including bank holidays)
- Health Insurance
- £400 OVO Energy Discount
Company values
- Find a better way - We always look for a better way, whether that’s by delivering a better service, employing brilliant people or improving our products and processes
- Do what's right - Being open, honest and fair is one of the values which applies to everything we do. We take pride in talking to our customers and delivering exceptional work
- Build something great - Simple solutions aren’t quick or easy to find. They take time and tenacity. Our people work to find an answer that helps us ‘build something great’
Company HQ
Redcliffe, Bristol, UK
Articles
Leadership
Stephen Fitzpatrick
(Founder)Founder of multiple electric technology companies.
David Buttress
(Chief Executive Officer)CEO of OVO, the UK’s 3rd largest energy supplier. Joined in May 2024.
Diversity & Inclusion at OVO
Alessandro Storer (Head of Inclusion & Belonging )
- We run inclusive training and unconscious bias workshops for employees and interviewers
- We provide mental health support, through different networks, having mental health first aiders within the business and running initiatives like our "wellbeing Wednesdays" to promote this.
- We have dedicated Early Years programmes with a focus on underrepresented groups, offering different training opportunities within the business.
- We invest in tools, like Textio, and focused I&D job boards to help us reduce bias in our job postings and recruitment activity.
- Commitment in improving diversity across our Tech Teams and working with companies to improve the tech ecosystem as a whole, specifically have committed to 25% Women in Tech at OVO by 2025
- We've signed up to numerous charters, like the Tech Talent Charter, Race at Work Charter and Trans in the City, to show our continuing commitment to improving I&D within OVO and the wider community
- Within OVO we have multiple belonging networks and communities set up, to offer support and forums for everybody
- Read more about our commitments to improving Diversity & Inclusion at OVO in our linked belonging report
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