• Bachelor's or Master's degree in HCI, Psychology, or a related field
• 5+ years experience in user experience research, preferably within the tech or AI industry
• Strong knowledge of user research methodologies, including contextual inquiry, usability testing, surveys, and interviews
• Strong analytical skills and the ability to translate complex data into clear insights
• Proficiency in creating research artifacts, such as personas, journey maps, and user flows
• Excellent communication and presentation skills, with the ability to convey research findings to diverse audiences
• Strong collaboration skills and the ability to work effectively in cross-functional teams

Desirable

• We are seeking a UX Research Lead to be our first dedicated user experience researcher. This is a unique opportunity to shape the future of user research at Otter. As the UX Research Lead, you’ll oversee all facets of user experience research—planning and conducting studies, analyzing both qualitative and quantitative data, and turning insights into actionable improvements that drive product innovation and elevate the user experience. Join us to make a meaningful impact!
• Set up processes that empower others to do great research (not just expected to lead as an IC). Build a best-in-class research culture at Otter
• Organize insights in meaningful and accessible ways that cross-functional team members can reference, leverage, and refer back to over the course of time (create a shared knowledge bank)
• Be the advocate for our diverse user base. Connect research insights found across PM, UX, Eng, data and CS. Regularly communicate insights in a clear, persuasive manner to cross-functional stakeholders and leadership
• Collaborate across the org to develop a holistic understanding of our business, our users, and the best ways to serve them, gaining and sharing diverse perspectives and data
• Mentor and guide others in best practices and methodologies and instill a culture of curiosity and learning through user research