Customer Success Manager, Deel

DACH

Salary not provided
SQL
Junior and Mid level
Remote in EU, UK
Deel

Global payroll for employees and contractors

Open for applications

Deel

Global payroll for employees and contractors

1001+ employees

FintechB2BHRInternal toolsPaymentsSaaS

Open for applications

Salary not provided
SQL
Junior and Mid level
Remote in EU, UK

1001+ employees

FintechB2BHRInternal toolsPaymentsSaaS

Company mission

To make a change for people everywhere by empowering companies to eliminate hiring borders—so anyone, anywhere in the world, can access new opportunities.

Role

Who you are

  • You have minimum of 2+ years of relevant work experience, including client facing experience
  • Have previous experience in at least one of the following: fast growth startup, top-tier management consulting, investment banking, or private equity
  • Have Global Payroll experience
  • Relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
  • Quantitatively-inclined and data savvy; you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
  • A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
  • Have a solid track record of achievement - e.g. had success in a top tier company, delivered quantifiable business impact, quickly assumed responsibilities or won competitive awards
  • Have a strong analytical foundation with ability to manipulate and synthesize data
  • Are curious by nature and interested in making an impact
  • Have excellent written and verbal communication in English and German

Desirable

  • You're passionate about the future of work
  • You have experience building consumer/business facing products where you have to think about customer experience and growth
  • You have worked in multiple countries, cultures, and places
  • You like getting bonus points :)

What the job involves

  • In this dynamic role, you’ll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth
  • You will serve as our client’s trusted advisor by providing strategic guidance on operational and product-related issues
  • Simultaneously, you will be an internal advocate for clients with Deel by championing for new products and capabilities to facilitate the expansion of each client’s business with Deel
  • You are a talented generalist, at home diving into data for insights and confident in project managing cross-functionally with multiple stakeholders
  • Working with great people is a non-negotiable priority for you because you thrive in a highly collaborative and high performance team
  • Develop a vision and strategy for clients by assessing their strategy as a business to assist them in using Deel’s tools to achieve their goals
  • Build deep and trusting long-term relationships with clients by identifying partner pain points, providing solutions, and recognizing opportunities for growth and revenue generation
  • Creating data driven recommendations by accessing, analyzing, and synthesizing large data sets
  • Problem solving and solution implementation across Deel internally on behalf of your clients
  • Working with the product and operations teams to drive high impact improvements

Our take

Remote work is growing exponentially, but global onboarding and payments haven't caught up. Deel is a payroll platform for remote teams that connects localised compliance and payments in one system of record, and automates everything.

Deel's goal is to offer every company that hires remote talents a one-stop-shop that makes onboarding, global compliance, and payments easy. The company's growth curve is one for the books, as it has been able to grow its customer base and team at an impressive rate. Its valuation follows suit, and Deel boasts being one of few businesses to hit $10+ billion just a year after hitting unicorn status.

With remote working here to stay, Deel has proven it got in at the right time, being well placed to capitalise on the trend of globally distributed teams. With such impressive backing, the company should be able to keep its success up as it moves into the future, bolstered by the release of new products and integrations that amplify the impact of its offering.

Freddie headshot

Freddie

Company Specialist

Insights

Led by a woman
Top investors

Some candidates hear
back within 2 weeks

277% employee growth in 12 months

Company

Funding (last 2 of 6 rounds)

May 2022

$50m

LATE VC

Oct 2021

$425m

SERIES D

Total funding: $678.9m

Company benefits

  • Flexible Paid Time Off
  • Parental leave
  • The option to be paid in digital currency or the currency of your choice
  • $100 per person per month Health and Wellness budget
  • $30 per person per month Learning and Development budget
  • FlexWork - you choose where you work - from your home, the beach, a Deel office, or through our WeWork global membership program

Company values

  • Genuine Care: Care is our cornerstone and our competitive advantage. We deeply care for out customers and teammates. We demonstrate it in our every action and communication.
  • Default Optimism: We are happy people. We focus on the good and consider ourselves critical optimists. Of course, bad days happen, but we always see our glass as half full.
  • Deel Speed: Proactivity beats reactivity. We believe debating if an approach is optimal or suboptimal. We are detail-oriented and act, build, and iterate fast.
  • Unequivocal Transparency: We are direct and transparent. The only way to resolve conflicts, avoid politics, and ensure alignment is through respectful, open communication.
  • Dig Deeper: When tackling problems, we dig to the root cause to understand why they exist. A quick fix today can become a breaking point tomorrow.
  • Analyse then Automate: We are a data-driven company. We track and automate to ensure we know where we are headed and ensure there is a clear road ahead.
  • Compete to Win: We hustle and innovate with our teammates and partners to ensure competitiveness. We want to win every Deel, everywhere.
  • Organize and Share: We are organized and efficient. We structure and share information across the organization. Knowledge and its transferability are key to scale.
  • Thoughtful Frugality: We treat the company's resources like our own. We put the company's best interest first when making decisions.

Company HQ

Mid-Market, San Francisco, CA

Leadership

Previously a Researcher in Environmental Engineering at Imperial College London. Co-Founder and former CEO of Lifeslice.

Previously a Researcher at MIT Newman Lab. Co-Founder and former CTO of Aeris Cleantec.

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