IT Technician, Tier
2-3 days a week in office
Micro-mobility and electric scooter company
Job no longer available
Micro-mobility and electric scooter company
501-1000 employees
Job no longer available
2-3 days a week in office
501-1000 employees
Company mission
To create a clean and sustainable future by providing climate-neutral electric scooters and e-mopeds, to change mobility for good.
Role
Who you are
- Prior experience working in technical support or a similar qualification, ideally with Jira Service Desk experience
- Solving technical problems is something you enjoy and no matter how big or small the issue you bring a great service attitude
- A modest experience troubleshooting issues on end-user systems
- You enjoy the dynamic nature of a hyper-growth environment and can adapt quickly to change
- When it comes to complicated issues, you have a collaborative and receptive approach to handle it
- Full professional English proficiency
What the job involves
- The Workplace IT team is responsible for providing corporate IT services towards the entire organization. Key in your new role is to support our existing infrastructure and used toolset. As a junior IT Technician you support our end users in the first level
- Providing our growing TIER team with IT support
- Resolving support tickets either in our ticketing system or by phone call if necessary
- Coordinating the distribution of IT equipment, administration of asset movement
- Displaying excellent support by communicating effectively, being available to answer questions clearly, being able to guide the user through the task or by providing users with the right documentation on how they can solve the problem independently
- Communicating and updating the status of requests such as for hardware purchases or service changes
- Collaborating with our identity & access management compliance requirements by carefully granting only the necessary permissions to authorized users
- You bring a can-do and hands-on mentality and support projects, considering milestones, timelines, and dependencies
- You follow a sharing-is-caring attitude and ensure that knowledge is transferred to the team on new systems and best practices
- Office presence is needed 2-3 days a week in the Berlin office
Otta's take
Xav Kearney
CTO of Otta
TIER is a micro-mobility and e-scooter company that offers accessible and affordable mobility services by partnering with municipalities, public and private organisations, and other transportation providers. They are the first fully climate-neutral provider in the micro-mobility sector, with e-scooters known for their safety-first design, including bigger front wheels, wider foot plates, and a double-kick stand. TIER addresses emissions linked to charging, production, operations, and transportation.
Having received substantial funding since 2018, TIER is now focusing on expanding into the Middle East while updating safety features in Europe to comply with evolving city regulations. The challenge for TIER is to stand out in a crowded market, competing with firms like Bird and Lime, and navigating increasing government regulations.
In 2024, TIER announced a merger with Amsterdam-based Dott to form Europe’s leading micro-mobility operator. The combined entity, backed by €60M in equity from investors like Mubadala Capital and Sofina, will operate under both names, generating €250M in revenue and supporting over 125M trips annually. The new company will focus on providing sustainable transportation options, reducing car usage, and integrating seamlessly with public transport across major global cities.
Insights
Most candidates hear
back within 2 weeks
-24% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Oct 2021
$200m
SERIES D
Nov 2020
$250m
SERIES C
Total funding: $585m
Company benefits
- Flexible hours - Benefit from flexible hours and our remote work options* (depending on role/location this may differ).
- Office - Access to WeWork offices* (depending on role/location this may differ).
- Free Rides - Enjoy free rides on our e-scooters and e-bikes to explore your city.
- ESOP program - Being part of the team means you’re part of its success. Our ESOP program gives you an opportunity to have a share in the company* (depending on role/location this may differ).
- Lifestyle memberships - Get access to lifestyle memberships such as Gym Membership, Nilo Health, Blinklist and Headspace.
- Learning and development budget - Further your professional and personal development with our dedicated learning and development budget.
- Team Event Budget - Take advantage of your team event budget so you can get together with your colleagues and celebrate yourselves.
- Employee Resource Groups - Become part of various Employee Resource Groups such as #WomenofTIER, #QueeratTIER, #DEIatTIER and more.
Company values
- We trailblaze.
- We rise.
- We care.
- We play.
Company HQ
Tiergarten, Berlin, Germany
Founders
Lawrence Leuschner
(Chairman of the Board and Co-founder)Co-founder of reBuy, Europe’s leading refurbishment platform.
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