Advisory Customer Success Manager, Stripe
Large Users
$124.9-187.4k
More information about location
A financial infrastructure platform for businesses
Open for applications
A financial infrastructure platform for businesses
1001+ employees
Open for applications
$124.9-187.4k
More information about location
1001+ employees
Company mission
To increase the GDP of the internet
Role
Who you are
- We are looking for motivated and curious Customer Success Managers to help refine Stripe’s scaled Customer Success Advisory motion with
- The ideal candidate will be a builder, someone who is analytical and creative who enjoys both defining and executing new processes
- 5+ years experience in a client-facing role, ideally customer success, consulting, financial services, account management, or sales, preferably working with a technical product
- Strong business sense and ability to understand the drivers and strategy of our users’ businesses
- Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
- Strong analytical skills and ability to navigate data and people to find answers
- Strong operating rigor, including organizational and time management skills
- Strong business presence and presentation skills
- A capability to work well with a wide range of people, both internally and externally, including working with a team of sales and services peers
- Motivation and flexibility to work well in a high-growth, dynamic environment
What the job involves
- Stripe’s Customer Success (CS) team supports revenue growth across GTM by helping a broad book of users activate, grow, and maximize their performance on Stripe
- You will have a unique opportunity to help shape how we create impact with customers at scale
- Advisory CSMs will run targeted engagements with a book of Digital Native, Platform, or Enterprise customers to ensure our large users are successful, growing, and maximizing their investment on Stripe
- This role involves working closely with sales, partner managers, and operations teams to engage customers in product, payment, technical, and risk conversations
- Help scope, build, and execute processes to operate at scale with large users
- Manage overall account health of your book of customers via proactive outreach
- Serve as a trusted payments and product advisor to managed customers by delivering digital and 1:many content on payment optimizations and industry insights
- Monitor a scaled book of customers and implement proactive interventions to prevent issues and escalations
- In coordination with an account team, support expansion of your book--identifying & surfacing opportunities to ensure customers are successful
Our take
Stripe, nowadays a FinTech giant, spent the first few years since its founding building up its payments business, which primarily consisted of providing an API to eCommerce businesses so that they could easily integrate a payments option in their apps or websites, where before there was none.
More recently, Stripe has started to accelerate its growth with a significantly larger range of financial services including cash advances and credit cards. They also plan to build incorporation services, fraud protection, and more, diversifying its revenue away from payments and differentiating itself from its competitors.
To further expand its position, the company is looking to triple its presence in Ireland, and extend its services to countries with vast customer potential, including Brazil and India. Its latest venture, coming atop significant new funds, is to partner with OpenAI, the company behind ChatGPT - a win-win collaboration that will monetize OpenAI’s flagship products and at the same time enhance Stripe with GPT-4, as it moves forwards with intentions to "build the payments foundation for tomorrow's AI economy."
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
-5% employee growth in 12 months
Company
Funding (last 2 of 13 rounds)
Mar 2023
$6.5bn
GROWTH EQUITY VC
Mar 2021
$600m
SERIES H
Total funding: $8.7bn
Company benefits
- Unlimited paid time off policy
- Work from home opportunities
- Comprehensive mental, physical and medical health plans
- Fertility benefits and parental leave
Company values
- Built for builders - The best reason to work at Stripe is that you will have colleagues who support and challenge you to do the best work of your career. We combine a big-picture mindset with obsessive attention to the details, down to the last pixel, API parameter, and word.
- An environment of growth - We care about results more than CVs. We value managers who remain experts while developing talent and designing successful orgs. You can also have a big impact and advance far without managing anyone. We want you to take what you’ve been hired to do, and show us how it’s done – you might create something we never would have imagined. We have had account managers start a publishing arm, interns who have run business units, and hackathon participants who have built company-defining products.
- Fast-paced, detail oriented - We balance innovation with scrupulous attention to every bit and byte involved in the movement of money – because we can’t do our job well unless we do both. When we started, we emailed every API error to everyone at the company. Now, we have more than 250 million API requests a day – and we still care about each one.
- Voraciously curious - We wish there was a book that described what we need to do next (we’d even publish it), but since there isn’t, we all have to write it together. You will need to find answers to questions you’ve never been asked before. Sometimes, you will be the first person ever to contemplate a particular problem. We want people who devour books for fun and approach new challenges with eager curiosity.
Company HQ
SoMa, San Francisco, CA
Articles
Founders
Patrick Collison
(Content Strategist)Studied maths at MIT before founding Stripe. Also on the board of the Long Now Foundation.
John Collison
(President)Studied at Harvard but dropped out to found Stripe.
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