Senior Support Engineer, n8n
Europe Remote
Offers equity
More information about location
Open workflow automation tool
Job no longer available
Open workflow automation tool
21-100 employees
Job no longer available
Offers equity
More information about location
21-100 employees
Company mission
To give technical people the power of a 10x developer.
Role
Who you are
- 5+ years of experience in a technical support or customer-facing engineering role (+ if experienced with enterprise support)
- Open to participate in an paid on-call rotation to provide after-hours support
- Strong understanding of workflow automation, APIs, and integrations
- Strong knowledge of networking concepts like DNS, HTTP/HTTPS, and TCP/IP
- Good understanding of JavaScript, Node.js, and Docker
- Experience with Kubernetes is a plus
- Excellent problem-solving skills and attention to detail
- Strong communication skills and ability to explain technical concepts to non-technical users
- Passion for helping users and improving product usability
What the job involves
- We are now looking for a Senior Support Engineering in Europe to continue to make sure that all of our users (from enterprise customers to community memebers) have a best in class support experience
- You will get a chance to set standard for delighting our customers and develop a deep knowledge of the low code & AI landscape while being part of building a best in class support team
- Provide technical support to users via tickets, chat, and community forums
- Diagnose and troubleshoot issues related to n8n, including workflow execution, integrations, and performance
- Collaborate with the engineering team to escalate and resolve complex technical challenges
- Create and maintain documentation, FAQs, and knowledge base articles
- Identify common issues and work on solutions to improve product reliability and user experience
- Contribute to the community by answering questions and sharing best practices
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Insights
62% employee growth in 12 months
Company
Company benefits
- 30 vacation days
- International, ambitious and mission-driven team with flat hierarchies and strong emphasis on building great company culture
- 1000€ personal development budget
- Regular company hackathons and team event
- Scrappy, fast-paced startup environment
Funding (last 2 of 3 rounds)
Mar 2025
$62.9m
SERIES B
Apr 2021
$12m
SERIES A
Total funding: $76.4m
Our take
A recent trend in IT has been an increased effort to streamline workflows by improving integration between the multiple apps which people use. n8n was founded so that users can find a balance between building systems and having autonomy in their work whilst saving time through the rapid development of complex workflows.
n8n is certainly not the first to pick up on this trend - competition includes startups like Zapier, RapidAPI, and Tray.io- but n8n believes that its product is a cut above the rest of the market, offering more flexibility and robustness at a reduced price. The company also has the leading low-code automation tool in this field.
n8n's long-term approach to the market is set to be based on two key strategies, focusing efforts on its flagship platform, ensuring that it stays ahead of the competition in meeting the demand for its integration services whilst also pushing towards diversification. It plans to launch a version of its platform under a SaaS subscription model. n8n also looks to introduce a network of consulting, support and integration services, and if the company can execute this joint approach well, it will be well-set to continue pushing ahead in the market.
Kirsty
Company Specialist at Welcome to the Jungle