Head of Business Performance, eBay
Leading online marketplace
Job no longer available
Leading online marketplace
1001+ employees
Job no longer available
1001+ employees
Company mission
To connect people and build communities to create economic opportunity for all.
Role
Who you are
- Exceptional leadership and influencing skills, with the ability to inspire change and build consensus across all levels of the organisation
- Excellent communicator, with the ability to deliver clear, persuasive and engaging presentations, effectively tailoring messaging to suit different partners
- Strong people leadership skills, aligned to our leadership essentials
- Skills in problem definition, synthesis & recommendation development
- Strong partnering and collaboration skills
- Guide the team on appropriate use of systems and tools (such as SQL, Tableau, Micro Strategy and Excel) in relation to Performance Management, Analysis & Reporting
- +8 years experience as an Analytics / Reporting global leader with a degree in Computer Science or Engineering or related subject area, or equivalent experience
- +8 years experience leading global teams of direct and/or indirect team members to deliver transformational results
- Experience working on broad/business-wide projects and initiatives working directly with senior management preferred
- Core Proficiencies in: Sophisticated Analytics, Data Sciences, BI, Process Optimization, & Operational Controls
- Exceptional business judgment and quantitative analytic ability
- Intellectual curiosity, passion for problem-solving, and comfort with ambiguity
- High energy and a desire to work in a results-oriented, fast growth environment
- Strong promoter of diversity and inclusion as a natural way of conducting business
What the job involves
- The eBay Global Customer Experience (GCX) team is responsible for building exceptional customer service experiences for our buyers and sellers
- The role we are hiring for is Head of Business Performance, which will lead the team of Performance Analysts and will report into the Senior Director of Strategy, Innovation and Business Performance
- The successful candidate will align and consolidate reporting across all business units and contextualize the value that GCX adds to the wider eBay organization!
- Developing and implementing a consistent suite of performance reports and scorecards, that will delivery a deep understanding and provide valuable insights into the key operational metrics
- Establish the key performance indicators (KPIs) and metrics to set business targets and track progress against goals and objectives. Monitoring these metrics and providing regular updates to management and partners
- Regular reporting on the business performance, interpreting the data and providing valuable insights and recommendations to senior management. Consolidating and communicating performance results and supporting strategic plans throughout the organization
- Driving continuous improvements in performance reporting to provide actionable insights and provoke innovation
- Creating and owning a clear governance structure for reporting, data management and scorecard metrics
- Defining clear project controls to track and monitor success and insights from initiatives
- Providing performance recovery recommendations to relevant collaborators and senior leaders to support effective decision making
- Continual analysis of the macro environment, monitoring industry trends to find opportunities for GCX
- Establishing and maintaining strong working relationships across Customer Service and eBay
- Delivering compelling data and insights to senior leadership, to support quicker decision making and shaping Strategy and innovation
- Owning the business performance team of two direct reports encouraging collaboration, cultivating a positive and inclusive team aligned with GCX’s purpose and goals
- Demonstrating our Leadership Essentials to attract and engage phenomenal people, simplify and focus on what matters, drive diversity equity and inclusion, develop teams and individuals, and lead with agility and inspiration
- Working with team members across the organization to ensure alignment and build strong partnerships
Our take
Founded in 1995 as an online auction platform primarily catering to collectibles, eBay quickly emerged as a pioneer in connecting buyers and sellers in the digital realm. This early success propelled eBay to become to globally recognized leader it is today.
In the present landscape, eBay competes with industry giants like Amazon within the C2C eCommerce sector. However, eBay distinguishes itself by fostering an environment where businesses can cultivate and promote their brands on the platform, offering a tailored, community-driven experience for both sellers and buyers. By championing small businesses, eBay attracts sellers and socially conscious consumers, positioning itself in stark contrast to Amazon's corporate image.
The rising consumer interest in sustainability has presented economic opportunities for eBay, particularly as younger demographics gravitate toward purchasing pre-owned items. in response, eBay has directed its marketing efforts toward Gen Z customers and formed partnerships with cultural phenomena like Love Island, further solidifying its appeal among contemporary audiences.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
13% employee growth in 12 months
Company
Company benefits
- Comprehensive and competitive health and wellness program designed to meet your unique needs.
- We strive to provide programs that help support both mind and body, including quality healthcare insurance, wellness programs and preventative care.
- Stock Purchase Plans
- Retirement Savings and Pension Plans
- Stock Awards
- Life Insurance and Disability Benefits
- Credit Union Memberships
- Balancing work & life - eBay believes in providing you with the opportunity to be your best self in your professional and personal life. In addition to supporting flexible workstyles including hybrid and remote, eBay offers 4 weeks of paid sabbatical time for every 5 years of service
- Giving back to our community - We provide our employees around the globe with opportunities to have a positive impact on their local communities. Through the eBay Foundation, our company matches donations to eligible nonprofits up to $10,000 per employee per year. And our employee-led volunteer groups organize local giving and volunteering activities throughout the world
Company HQ
Greylands, San Jose, CA
Articles
Leadership
Jamie Iannone
(CEO, not founder)Studied at Princeton and Stanford University. Held executive roles at Walmart, Barnes & Noble, and The Children's Place, before becoming CEO of eBay in April 2020.
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