Senior Product Manager, Regal.io
3+ days a week in office
Outbound phone & SMS sales platform
Open for applications
Outbound phone & SMS sales platform
21-100 employees
Open for applications
3+ days a week in office
21-100 employees
Company mission
To help brands grow like never before.
Role
Who you are
- 5+ years of total Product Management experience
- Experience working with integrations, CRM, or messaging platforms
- Experience at a high-growth, high-scale technology startup
- You drive projects to completion excellently, and are always looking for new ways that processes and products can be improved
- Ability to work within a cross-functional team and balance multiple projects at once
- Have a strong background building rich user experiences and content creation flows and working with designers
- Analytical and structured thinker
- Eagerness to learn and grow
What the job involves
- Regal is seeking a Senior Product Manager to collaborate cross-functionally and work closely with our leadership to shape the future of our product
- You'll be working with engineers to build and manage how customer data is used within Regal to power all our features, and work with third parties to enable powerful integrations that expand our reach and connectivity
- This role reports to our VP of Product
- Develop the product roadmap for a domain of our product, ensuring that we are prioritizing and building the right features excellently
- Spend significant time directly with customers understanding their use cases, pain points and needs
- Write requirements and user stories for new features, and work closely with product design and engineers to implement
- Review and test new and existing features to ensure they work as expected, and help customers adopt them
- Use SQL and Looker to analyze feature adoptions and performance
Otta's take
Sam Franklin
CEO of Otta
Remarketing products to ‘abandoned’ customers is tough with one-way solutions like email campaigns. In practice, conversation is key, and the potential for this is larger than ever thanks to the accelerated adoption of smartphones and mobile commerce. Regal is an outbound call and SMS platform helping brands get their foot in this consumer-conversation door.
Regal facilitates event driven calls and texts that sales teams can build into a prioritized workflow, with detailed customer profiles and neat features like branded caller ID - all accessible from a dedicated agent desktop. It helps sales teams operate in a more efficient, orchestrated fashion, with greater oversight analytics for line managers.
Regal isn’t the only company looking to help brands do better customer engagement. Competition is stiff, especially from handsomely-funded contact center rivals like Five9 and Genesys. These startups offer broader omnichannel solutions and the option of more heavily automated AI services. Regal’s tighter focus on call/SMS engagement could have been a hindrance to its growth, but it appears that 2022 funding and an updated Branded Caller ID feature leads to a 25% revenue increase for its B2C customers and reaches 400 million wireless devices in the US alone.
Insights
Company
Funding (2 rounds)
Sep 2022
$38.5m
SERIES A
Jan 2021
$3.6m
SEED
Total funding: $42.1m
Company benefits
- Flexible PTO
- Medical, dental, vision insurance (80% covered by Regal Voice)
- Paid parental leave
- Happy hours, team outings, & quarterly off/onsites
- Pre-tax commuter benefits
- Complete laptop workstation
- Growth mindset, educational stipend
Company values
- Customers are royalty - We serve our customers above all else. If we don’t earn their love, someone else will
- Fast execution wins - We work with urgency and speed because by moving forward we learn more about how to solve the problem than by theorizing
- Growth mindset - Your learning curve should be as steep as the company’s growth curve
- Data beats opinion - We make decisions based on analysis and data, not anecdotes
- Enjoy the journey - We bring our whole selves to work and build meaningful friendships. We appreciate, and are kind to, each other
Company HQ
NoMad, New York, NY
Articles
Founders
Alex Levin
(CEO)A Harvard grad who took up various Director roles at Personal and Titan Steel Corporation, then served as SVP of Growth at Handy HQ.
Rebecca Greene
(CTO)A Harvard Business School grad, who then served as Senior Product Manager at Amazon, and CPO at Handy HQ.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 1 more job at Regal.io