Senior Technical Account Manager, Element

Salary not provided

+ Annual Bonus + Share Options

Kubernetes
Senior level
Remote in Germany
Element

An open network for secure, decentralised communication

Open for applications

Element

An open network for secure, decentralised communication

101-200 employees

B2BSecurityCommunicationCommunity

Open for applications

Salary not provided

+ Annual Bonus + Share Options

Kubernetes
Senior level
Remote in Germany

101-200 employees

B2BSecurityCommunicationCommunity

Company mission

To make communication better for everyone.

Role

Who you are

  • Fluent in German and English (C1 level)
  • Excellent communications skills; able to explain technical concepts to a non-technical audience
  • Ability to empathise with customers and effectively manage expectations
  • Experience supporting the completion of complex Public Sector tenders
  • Experience in a customer-facing technical role
  • Experience with Kubernetes and Helm charts
  • Experience supporting the delivering large software projects with complex requirements
  • Product-centric thinking and the desire to develop deep product knowledge
  • Our customers come from a broad range of domains - experience in any vertical will be valued, but right now we would particularly value expertise in:
  • Public Sector (Germany specifically)
  • Health Care
  • Defence

Desirable

  • Additionally, we are ideally looking for someone who has
  • Experience working with German Government customers
  • Experience working with Open Source projects
  • Demonstrated ability to work as part of a fully distributed team
  • Security clearance SÜ2 would be beneficial

What the job involves

  • You’ll work as part of a small, distributed team of customer-facing technical experts, helping our customers to realise the full benefits of Matrix through our world-leading expertise and proprietary solutions
  • As a Technical Account Manager you can expect to be deeply involved with a small number of key clients, designing solutions to meet their needs, and championing their perspective internally as our products evolve over time
  • The Technical Account Manager position can be a varied role, so you can expect to be involved in the following:
  • Customer Management:
  • Building and maintaining strong, long-term relationships with customers
  • Understanding customer needs and usage of Element products
  • Representing your customers’ perspectives and needs in the product development process
  • Keeping customers informed about new features, updates, and best practices
  • Solutions Design / Roadmap Sponsorship Coordination:
  • Gathering requirements and designing a solution from the available components (Open Source and proprietary)
  • Coordinating effort estimation; assembling quotes; reporting delivery progress
  • Product Expertise:
  • Supporting the pre-sales process with in-depth knowledge of Element products
  • Showcasing Element products in technical sales demonstrations
  • Tender Response Management:
  • Helping to prepare, submit, and oversee bids for contracts
  • Feedback and Improvement:
  • Gathering and documenting client feedback on products or services
  • Working with the product development team to relay client requirements and help shape future product enhancements
  • Continuously seeking ways to improve client satisfaction and the overall customer experience

Our take

Element emerged from the creators of Matrix with the goal of nurturing and financing the Matrix ecosystem, which established a groundbreaking standard for open-source decentralised communication.

Recognising the significance of instant messaging for productivity, especially exemplified by platforms like SDlck and WhatsApp, Matrix and Element identified an unmet need for secure network-based services. This approach allows companies to retain complete control over their data, distinguishing Element in the market.

Financial backing will be put towards expanding its technology and enhancing its peer-to-peer architecture. The ultimate aim is to eliminate the necessity for servers, with a specific focus on refining Element's decentralised voice and videoconferencing services. This allocation of resources positions Element to not only meet current market demands but also to pioneer innovative solutions in secure communication technology.

Steph headshot

Steph

Company Specialist

Insights

Led by a woman

3% employee growth in 12 months

Company

Company values

  • Work on something that matters: We believe that the future of the internet should be open and decentralised, that previously siloed communications platforms should be interoperable and that individuals should control their own data and choose who they share it with
  • Work in the open: Almost all of the software written at Element is open source. Everything you do will be out in the open, you will be supported not only by your colleagues, but also by a huge community just as passionate about the project as you are
  • Work on something genuinely interesting: We are building massively scalable decentralised infrastructure, that can be deployed in a distributed manner across 1000s of servers, or equally be deployed to a single Raspberry Pi
  • Work with everyone: Our products are for everyone and we know we cannot succeed without a diverse team. Our hiring process is designed to be humane and give candidates the best possible chance to show us what they can do. If we ever fall down on this, please let us know
  • Work in a culture to be proud of: People tend to stay with the company for a long time, we take this as a sign that we have a cohesive supportive culture, that we have engaging challenging work and that people can develop their skills and careers here for the long term

Company HQ

Chiswick, London, UK

Leadership

Co-founder of Matrix.org. They previously worked in Project Manager roles at Amdocs for over 11 years.

Co-founder of Matrix.org. They also have 14 years of experience as a Software Developer and Product Manager at MX Telecom and OpenMarket. As well as 5 Years experience as a Director of Communications at Amdocs.

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