Technical Support Specialist, Marigold
Relationship marketing solutions
Open for applications
Relationship marketing solutions
1001+ employees
Open for applications
1001+ employees
Company mission
To grow the relationships that grow businesses.
Role
Who you are
- 1-2 years of experience in customer support or technical support positions
- Experience in customer facing roles
- Willingness to learn and accept constructive feedback
- Team oriented and collaborative solutions-focused mindset
- Excellent problem solving and troubleshooting skills
- Focus on process improvement
- Experience working in a remote team
Desirable
- Experience with Salesforce or similar CRM tools
- Experience with SaaS tools and software
- Experience with Slack and Google workspace
- Experience working with AI chatbots
What the job involves
- Learn the ins and outs of the Emma application
- Answer customer inquiries by phone and email quickly and efficiently
- Manage all customer communications in a timely, accurate and friendly manner
- Troubleshoot advanced technical issues
- Collaborate with teammates on cases, resources and process improvements
Our take
As the parent company to a family of brands - including Campaign Monitor, Cheetah Digital, Emma, Vuture, and more - Marigold is a global marketing technology company that provides a simple, yet powerful, relationship marketing platform that enables companies to optimize and customize their campaigns. Its easy-to-use design, personalization, and automation tools allow users to create captivating marketing to connect with their audiences.
The company is trusted by over 40,000 businesses (with its subsidiaries drawing in a large number of additional clients), and Marigold's solutions currently cater to 11+ industries, including Media & Publishing, Retail, Travel & Hospitality, and Non-Profits.
The company’s numerous partnerships, expansion, and consistent innovation of its products have enabled it to not only adapt to the ever-changing marketing space but become a leading global solution provider within the specialized relationship marketing space.
Freddie
Company Specialist
Insights
Few candidates hear
back within 2 weeks
4% employee growth in 12 months
Company
Funding (1 round)
May 2019
$410m
GROWTH EQUITY VC
Total funding: $410m
Company benefits
- Remote-first hybrid work environment
- Schedule flexibility and open time away
- Home office stipend
- Generous paid parental leave, including adoptive and foster parents
- Learning and development Programs
- Paid time off to volunteer, matching and giving funds for charity initiatives
- Mental health care services, global social events, local support
Company HQ
Rolling Mill Hill, Nashville, TN
Articles
Leadership
Mike Gordon
(CEO, not founder)Joined Marigold in 2024 from ArisGlobal, where they served as both the CEO and Chairman of the Board. Prior, they held CEO positions for Altus Group and Callcredit.
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