Implementation Manager, Choco
3-5 days a week in office
Enabling a sustainable food system
Open for applications
Enabling a sustainable food system
201-500 employees
Open for applications
3-5 days a week in office
201-500 employees
Company mission
Choco's mission is to lead a change in one of the oldest industries on the planet.
Role
Who you are
- Bachelor’s degree
- 1-2 years of experience in implementation, project management, or a related role, preferably within the technology sector
- Ability to use project management software and/or create tracks or project plans in excel
- Strong organizational and time management skills with the ability to manage multiple projects simultaneously
- Excellent verbal and written communication skills
- Ability to work collaboratively in a team environment and build strong relationships with clients and colleagues
- A proactive and solution-oriented mindset with a willingness to learn and adapt in a fast-paced environment
- This role requires a blend of project management, technical acumen, and client engagement skills to ensure seamless implementation and exceptional client experiences
What the job involves
- The Implementation Manager will support the successful deployment and integration of Choco’s AI and App solutions for food distributors across North America
- Assist in the planning, coordination, and execution of Choco solutions
- Collaborate with Customer Success Managers to understand client requirements and develop tailored execution plans to meet client needs
- Managing project timelines, milestones, and deliverables to ensure timely and successful implementations
- Lead client kickoff meetings and regular project status meetings to drive project forward
- Schedule, prep, and conduct client training sessions
- Assist in troubleshooting technical issues and escalating them to the appropriate teams when necessary
- Maintain accurate project documentation and update internal systems with project status and client information
- Support the continuous improvement of implementation processes and methodologies
- Communicate effectively with clients to manage expectations, gather feedback, and address any concerns
- Work closely with cross-functional teams including sales, product development, and customer success to ensure alignment and successful project outcomes
Our take
The restaurant industry has seen vast technological innovations throughout the last decade, yet the state of supply chain ordering and administration does not reflect this. Restaurants are still using archaic paperwork to order from suppliers, and this has the tendency to become clunky, inaccurate, and result in food waste. Choco exists to improve this situation by connecting restaurants and suppliers through its food ecosystem management software.
Choco isn't the only company to notice the potential for disruption in this space, but it has taken a unique approach by providing bespoke inventory applications and analytical tools to both restaurants and suppliers. It has a large and rapidly growing userbase and its supply chain now links more than 30,000 businesses, with more than £1.2 billion in goods traded on its platform.
Choco raised large amounts of capital in several funding rounds and achieved unicorn status with a valuation exceeding $1 billion. It has eyes on expansion, currently working with clients across the U.S. and Europe but planning to begin operations in South America, the Middle East, and Asia in the near future.
Steph
Company Specialist
Insights
Company
Employee endorsements
Hard working team
"An incredible operations team who works hard every single day. They build genuine relationships with every interaction they make. So blessed to be..."
Funding (last 2 of 6 rounds)
Feb 2023
$27.6m
LATE VC
Dec 2022
$36.4m
LATE VC
Total funding: $338.6m
Company values
- Team
- Ownership
- Focus
- Understanding
Company HQ
Kreuzberg, Berlin, Germany
Articles
Leadership
Daniel Khachab
(CEO)Experienced as Global Venture Development Manager and CEO of Rocket Internet SE. Co-founded Choco as CEO in 2018.
Julian Hammer
(CMO)Before co-founding Choco freelanced in product & marketing with Ace & Tate, BuzzHire and UpLabs. Before that was Senior Venture Associate with EPIC Companies and the Head of Marketing Intelligence for Global Savings Group.
Salary benchmarks
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