Enterprise Account Executive, Medallia
West, Expansion
$100-160k
+ Eligible for commission
Customer experience management
Open for applications
Customer experience management
1001+ employees
Open for applications
$100-160k
+ Eligible for commission
1001+ employees
Company mission
Medallia's mission is to help companies win through customer experience.
Role
Who you are
- 4+ years of end-to-end sales experience selling software, SaaS, or a similar technical solution is required
- An outstanding track record of meeting and exceeding revenue targets in direct sales and/or sales development (SDR/BDR)
- Proven top performer in a quota-carrying sales role
Desirable
- Training in “solution”, “customer-centric” or “challenger” selling
- Demonstrated experience creating opportunities within large or strategic accounts
- Demonstrated experience identifying key decision makers and building relationships and champions
- Intellectual curiosity & growth mindset
- Understanding of customer and employee experience management
What the job involves
- Medallia Sales brings our unique approach to Operational Customer Experience Management to enterprise customers across Financial Services, B2B, Telecom, Retail, Hospitality, Automotive and Federal Government industries
- Our team is responsible for winning the trust and building long-term relationships with our impressive customer base: 4 of America’s 5 largest banks, 6 of the 10 largest global Telcos, 5 out of the 10 biggest Fortune 500 retailers, 7 of the 10 largest global hotel chains, and 3 of the world’s top luxury car brands
- As a team of consultative Sales professionals, our mission is to create a legendary team and establish a reputation across enterprise software for sales excellence, career growth, and fun
- As an Enterprise Account Executive you will primarily target new business opportunities within assigned install base in your territory
- Research target accounts and develop prospecting campaigns
- Dive deep in understanding their business and the potential for business alignment
- Go high-and-wide within enterprise organizations to understand the full scope of opportunity
- Lead entire sales cycle from initial opportunity creation to finalizing opportunity outcome. This includes prospecting campaigns, driving the discovery process at meetings with both prospects and clients, forecasting, selling with Value Framework, and ultimately closing the deal
- Engage with sales ecosystem and Medallia Partners in support of sales opportunities
- Participate in internal team meetings to collaborate with supporting ecosystem on opportunities, resolve customer issues, share best practices, and work with cross functional teams
Our take
Medallia's SaaS platform, the Medallia Experience Cloud helps with the understanding and management of experience for customers, employees and citizens.
Its software captures experience signals created on daily journeys in person, digital and IoT interactions and applies proprietary AI technology to reveal personalised and predictive insights that can drive action to help businesses.
Medallia has become a leader in the market with over 1,000 customers, including some of the world's leading brands like Samsung, PayPal and Mercedes Benz. In 2021, it was bought out by Thoma Bravo, which helped it to achieve greater flexibility and bolster its leadership and customer team.
Kirsty
Company Specialist
Insights
Few candidates hear
back within 2 weeks
-4% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Feb 2019
$70m
SERIES F
Jul 2015
$150m
SERIES D
Total funding: $325m
Company benefits
- Work from home opportunities
Company values
- Every Experience Matters: Big or small...we believe that nothing impacts the way someone feels about your company more than a positive or negative experience. That’s why we obsess over the details and will always push to help customers make every experience matter
- Always Be Innovating: Our infinite signal capture and AI-powered deep learning capabilities coupled with our seamless integration technology has made Medallia the world’s leading platform since day one. But where we are today isn’t nearly as exciting as where we’ll be tomorrow
- Fiercely Customer First: Customers, employees, users, partners – we believe everyone’s experience must be a stellar reflection of who we are. It guides our decision making and we genuinely know that customers are why we exist today
- Trust and Respect: Companies trust us with their most precious asset: their reputation. We treat people with respect that honors that trust. We know how critical data security is to our customers — many of whom operate in highly regulated industries. At Medallia we maintain industry-leading practices to protect that data
- All Belong Here: Everyone brings different life experiences to the table and we embrace them all. It makes us a stronger, smarter company. We encourage people to bring their whole selves to work each day, which is why we founded our Diversity, Inclusion and Belonging (DIBs) practice in 2016
- Talent Is Everywhere: Our company is brimming with smart, growth-minded people so we develop that talent and promote from within. We encourage our employees to shine in new ways through skills development, mentoring, and creating new opportunities for each and every person to advance
- Success from Sustainability: Intelligence and integrity dictates that we do all we can to protect the planet. We believe that continuously enacting this mindset we can win both in business and our integrity
Company HQ
Pleasanton, CA
Articles
Leadership
Borge Hald
(Executive Chairman)Previously a Manager at BCG. Has an MBA from Stanford
Leslie Stretch
(CEO, not founder)Previously President and CEO of CallidusCloud (acquired by SAP). Also Senior VP at Sun Microsystems
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