Senior Marketing Manager, Amazon

Customer Lifecycle Marketing & Promotions, Amazon Fresh

Salary not provided
Tableau
Excel
Senior level
London
Amazon

The largest online retailer and technology provider

Job no longer available

Amazon

The largest online retailer and technology provider

1001+ employees

B2CB2BMarketplaceCloud ComputingeCommerce

Job no longer available

Salary not provided
Tableau
Excel
Senior level
London

1001+ employees

B2CB2BMarketplaceCloud ComputingeCommerce

Company mission

Amazon aims to be Earth’s most customer centric company. Their mission is to continually raise the bar of the customer experience by using the internet and technology to help consumers find, discover and buy anything, and empower businesses and content creators to maximise their success.

Role

Who you are

  • Thriving in a fast-paced environment, you will need to be comfortable rolling up your sleeves and taking a hands-on, scrappy approach as part of a larger team
  • Experience in developing and managing acquisition marketing or channel programs
  • Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
  • Experience building, executing and scaling cross-functional marketing programs
  • Experience using data and metrics to measure impact and determine improvements
  • Experience presenting metrics and progress to goal to senior leadership

Desirable

  • Experience driving direction and alignment with large cross-functional teams and agency partners
  • Experience with test and learn, marketing optimization, and experimentation

What the job involves

  • Amazon Fresh is seeking a highly motivated, customer-obsessed, and analytical Senior Marketing Manager to lead our end-to-end targeted customer promotions program and lifecycle marketing for Amazon Fresh stores and online
  • This is a high impact role in the UK Fresh business that is accountable for marketing campaigns that develop and deepen engagement with Amazon Fresh customers
  • This is a 12-month fixed term contract role based in our London or Manchester office
  • Own the strategy and execution plan for targeted customers promotions for Fresh stores and online
  • Partner with analytics teams to develop segmentation models for targeting and adopt scientific approaches to test and scale customer promotions
  • Optimize promotional investments to drive efficient acquisition and retention of priority customer segments
  • Manage our omnichannel employee and student discount programs, developing campaigns and tactics to drive program engagement
  • Launch and scale our grocery Loyalty rewards program
  • Own budget planning and reporting of customer basket promotions performance for all business reviews
  • Work with product teams to develop improved tools and processes for targeted customers promotions that increase program engagement and increase ease of execution
  • Ensure all promotions are set up correctly and follow robust QA processes and legal approvals for consistent high bar on CX
  • In this position, you will be responsible for managing ambiguity and taking a proactive lead in defining customer strategies and measurement requirements, even in new or uncharted areas
  • On a daily basis, you will partner closely with cross-functional teams across the EU Fresh Stores business to deliver best-in-class lifecycle marketing initiatives
  • This will involve working collaboratively through influence and open communication to align on goals and execute successfully. You can expect to spend significant time problem-solving, getting things done, and developing scalable models and mechanisms to handle the complexity of the omnichannel program

Salary benchmarks

Our take

Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.

More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.

Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.

Steph headshot

Steph

Company Specialist

Insights

Some candidates hear
back within 2 weeks

16% employee growth in 12 months

Company

Company benefits

  • Employees have opportunities to own Amazon stock, participate in 401(k) plans with company match, and enroll in paid life and accident insurance
  • Financial counseling and estate planning services are also available, plus paid short-term and long-term disability if needed
  • Medical, dental, and vision coverage to all our regular full-time employees, regardless of their level, tenure, or position
  • Amazon employees have free access to a network of more than 2 million caregivers, including nannies, babysitters and special-needs caretakers
  • Employees receive discounts on certain day care centers, and Amazon provides a variety of free resources for parents of children with autism, ADHD and developmental disabilities
  • Adoption assistance for qualified domestic and international adoption expenses including attorney fees, court costs, and travel
  • Leave Share program allows employees to give six weeks of paid parental leave to a spouse or partner who isn’t eligible for parental leave from their employer

Company values

  • Customer obsession rather than competitor focus
  • Passion for invention
  • Commitment to operational excellence
  • Long-term thinking

Company HQ

South Lake Union, Seattle, WA

Leadership

Jeff Bezos

(Founder & Executive Chairman)

Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.

Andy Jassy

(President & CEO)

Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.

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